Christopher Jones
Elizabeth City
Summary
Results-driven General Manager with expertise in operations management, team building, and problem resolution. Proven ability to enhance customer satisfaction and optimize resource allocation.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Ruby Tuesday
Elizabeth City, NC
05.2018 - Current
- Led operational improvements to enhance customer satisfaction and streamline service delivery.
- Developed training programs to mentor staff and boost team performance across multiple locations.
- Managed financial performance, analyzing budgets to optimize resource allocation and reduce costs.
- Implemented inventory management systems, ensuring product availability while minimizing waste.
- Oversaw compliance with health regulations, ensuring safety standards were consistently met throughout operations.
- Fostered strong vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Conducted market analysis to identify trends, driving menu innovation and increasing competitive advantage.
Assistant General Manager
Ruby Tuesday
Elizabeth City, NC
05.2018 - Current
- Supervised daily restaurant operations, ensuring adherence to quality standards and service excellence.
- Implemented inventory control systems to reduce waste and optimize supply chain management.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Managed scheduling and labor costs, aligning staffing levels with business demands while maintaining productivity.
- Led team meetings to communicate goals, share updates, and foster a collaborative work environment.
- Monitored compliance with health regulations, ensuring a safe dining environment for guests and employees.
Shift Leader
Panera Bread
Elizabeth City, NC
2013 - 2016
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on customer service protocols.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Conducted quality control checks to maintain food preparation standards and consistency.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Applied Science - Culinary
College of The Albemarle
Elizabeth City, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Staff training/development
- Inventory control
- Deadline oriented
Certification
Serve Safe
Timeline
General Manager
Ruby Tuesday
05.2018 - Current
Assistant General Manager
Ruby Tuesday
05.2018 - Current
Shift Leader
Panera Bread
2013 - 2016
Associate of Applied Science - Culinary
College of The Albemarle