CHRISTOPHER J. COVINGTON
Concord
Summary
I am a skilled analyst and motivated professional with extensive experience in business development, operational management, and staff supervision. I offer a stable employment record and a strong commitment to improving operational efficiency. My dedication is evident in my ability to consistently complete projects on time and within budget. I am a quick learner and adapt well to changes, with strong analytical skills and the ability to leverage all available resources to develop effective solutions. I possess excellent interpersonal skills and am adept at managing both internal and external customer relationships. I am a hardworking and conscientious team player who is willing to go the extra mile to get the job done. I promote positive work environments and lead by example, empowering my team to be well-trained and motivated. I am flexible, eager to take on new challenges, and possess strong multitasking skills.
Overview
26
26
years of professional experience
Work History
Sr. Business Continuous Improvement Mgmt.
TIAA-CREF
11.2015 - Current
- The Senior Business Continuous Improvement role oversees improvement projects and ensures their successful implementation within the organization
- This role involves working with various teams to identify and execute improvement strategies that enhance operations
- Metrics are utilized to measure the impact of process enhancements
- Additionally, the job requires conducting process and continuous improvement analyses to identify potential upgrades
- Complex process enhancements are then implemented to improve operating efficiencies and cost-effectiveness
- One of the primary responsibilities of this role is to be a liaison with our internal audit partners
- This ensures that various departments adhere to the company and government regulatory guidelines
- The objective is to adopt policies and procedures that address areas of opportunity to eliminate gaps
- The focus is primarily on increasing efficiency and minimizing customer-impacting errors
- The Senior Business Continuous Improvement role also partners with teams to discuss business improvement needs and strategize solutions
Sr. Certification Analyst
First Data
10.1998 - 11.2015
- Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants, and other organizations in analyzing, designing, configuring, testing, and maintaining case management systems to ensure optimal operational performance
- Facilitate business user group meetings to gather business requirements and mockup report views, especially for dashboard reports
- I assist businesses in defining report requirements and developing test plans for reporting
- I've tested new and modified reports against report specifications and test plans and document findings
- Analyst report performance identifies data discrepancies, determines the root cause of problems, and suggests improvements
- Manage the production release process and ensure the quality of reports being released
- Utilize issue tracking system to maintain report status and communicate with the business user
- Maintain data repository with data definitions, relationships, linkages, and sources
- Identifies opportunities for improving business processes through information systems and non-system driver changes; assists in preparing proposals to develop new approaches and operational changes
- I assisted in developing an overall change management strategy for the certification department
- I participated in user acceptance testing and testing system functionality
- I've provided technical assistance in training, mentoring, and coaching professional and technical staff
- Directs and participates in studies of new and existing programs and special projects to determines feasibility, resolve problems including organizational, procedural, technical, and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and improve internal and external customer service; develops information system documentation to support efficient data review; prepares reports and written finding and recommendations, and monitors changes
- Perform program/project management using a structured methodology to successfully track, plan, monitor, and report on concurrent, multiple projects
- Project Management Team: Successfully supervised all aspects of the project lifecycle, including coordinating, scheduling, planning, and training through project completion as a team member
- Prepare training materials and documentation for customers
- Prepare reports of employee performance for the client
- Write, design, edit and maintain documents
- Help create, compose, and implement training materials
- Prepare project plans, customer training agendas, and project planning details
- Operation - Remittance Processing
- Implementation Analyst: Directly reports to the Director of Implementation Services
- Oversees and tracks all stages of the implementation process
- Conduct on-site customer training on features and operations of technology products
- Prepare training materials and documentation for customers
- Ensure implementation process and deadlines through time management
- Resolve scheduling issues and track personnel progress
- Consistently maintain project progress and prepares reports for management and vendors
- Perform UAT testing to ensure that all enhancements and changes have met the client's requirements
- Quality Assurance Analyst and UAT: As a software evaluator and tester, my responsibilities include testing new or modified software programs and development procedures to ensure they meet user requirements and conform to industry guidelines
- I write, revise, and verify quality standards and test procedures to ensure software is developed efficiently and economically
- I review new or modified programs, including documentation, diagrams, and flow charts, to determine if they will perform according to user requests and guidelines
- I may recommend program improvements to programmers and review computer operating logs to identify processing errors
- I observe the computer monitor screen during program tests to detect error codes or interruptions of the program and correct errors
- I also identify differences between establishment standards and user applications and suggest modifications to conform to standards
- Additionally, I set up tests to locate and correct program operating errors following the program's installation, conduct compatibility tests with vendor-provided programs to ensure accuracy, and monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure operation efficiency
- Lastly, I write documentation that describes program evaluation, testing, and correction, and may evaluate proposed software enhancement for feasibility
- I may also develop a utility program to test, track, and verify defects in the software program
- Merchant Services
Education
Master of Business Administration - Data Analytics
Colorado Technical University
Colorado Springs, Colorado12.2023
Bachelor of Arts - Accounting and Business Economics – Double major
University of Arizona Global Campus
San Diego, California05.2022
Skills
- 5S methodology
- Operations management
- Quality management systems
- Workflow optimization
- Operational excellence
- Managing operations
- Process efficiency management
- Critical thinking
- Effective multitasking
- Quality control tests
- Operation Monitoring
- Deadline adherence
- Teamwork and collaboration
Timeline
Sr. Business Continuous Improvement Mgmt.
TIAA-CREF
11.2015 - Current
Sr. Certification Analyst
First Data
10.1998 - 11.2015
Bachelor of Arts - Accounting and Business Economics – Double major
University of Arizona Global Campus
Master of Business Administration - Data Analytics
Colorado Technical University
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