Christopher Horn
Customer Service & Client Support
Wilmington,NC
Summary
Dynamic Customer Service Manager with a proven track record at Curehire, excelling in client support and professional communication. Skilled in problem-solving and conflict de-escalation, I foster strong relationships and ensure service excellence, contributing to high client satisfaction and repeat engagements. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Curehire
12.2024 - Current
- Served as a primary point of contact for 50+ healthcare professionals and client facilities, resolving inquiries and issues while maintaining a consistently professional customer experience.
- Coordinated daily communication between clinicians and healthcare partners, supporting scheduling, onboarding, and placement needs across multiple active assignments.
- Managed a high-volume workload of 60–100+ calls, emails, and messages per day, ensuring accurate information, empathetic responses, and timely follow-up in a fast-paced environment.
- Documented 100% of client and clinician interactions in internal systems to support compliance, service continuity, and cross-team communication.
- Built trust and rapport with customers by setting clear expectations and proactively addressing concerns, helping reduce escalations and repeat issues.
Project Manager/Client Support Liaison
Enhance IT
05.2023 - 12.2024
- Served as the main point of contact for 10–15 active client projects at a time, coordinating communication between clients, internal teams, and external partners.
- Helped keep projects moving by tracking timelines and tasks, contributing to on-time delivery across the majority of projects despite shifting priorities.
- Responded to daily client questions, issues, and change requests, resolving most requests within the same business day and escalating only when necessary.
- Maintained organized project notes, updates, and client communications across internal systems, supporting smooth handoffs and team accountability.
- Built strong working relationships with clients through regular check-ins and consistent follow-through, contributing to repeat engagements and ongoing partnerships.
Education
Bachelor of Science - Industrial Engineering
Virginia Commonwealth University
Richmond, Virginia, VASkills
- Customer Service & Client Support
- Professional Communication (Verbal & Written)
- Problem Solving & Issue Resolution
- Time Management & Prioritization
- Conflict De-escalation
- Attention to Detail & Documentation
- Cross-Functional Communication
- CRM & Support Systems
- Adaptability & Reliability
Accomplishments
Eagle Scout (Boy Scouts of America)
Timeline
Customer Service Manager
Curehire
12.2024 - Current
Project Manager/Client Support Liaison
Enhance IT
05.2023 - 12.2024
Bachelor of Science - Industrial Engineering
Virginia Commonwealth University