Christopher Hatley
Towne Tavern
Kannapolis
2027
years of professional experience
Experienced Restaurant Manager known for optimizing labor costs and improving service efficiency. Strong skills in conflict resolution and staff supervision lead to enhanced customer satisfaction and compliance with health standards.
Work History
Restaurant Manager
6 Years 8 Months- Oversaw daily restaurant operations, ensuring quality service and adherence to health standards.
- Managed staff scheduling, optimizing labor resources for peak performance.
- Implemented training programs, enhancing team skills and service efficiency.
- Developed inventory management procedures, reducing waste and improving cost control.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of the involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Kennel Worker
- Provided daily care and feeding for dogs, ensuring health and well-being.
- Monitored animal behavior and reported any health concerns to management.
- Maintained cleanliness of kennel facilities through regular cleaning routines.
- Assisted in training sessions for new staff on animal handling techniques.
- Implemented enrichment activities to promote physical and mental stimulation for pets.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Documented daily observations of animals' conditions to ensure accurate records are maintained.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Reduced stress levels among boarding animals with consistent routines and calming enrichment activities.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
Pizza Cook
- Prepared and cooked pizzas according to established recipes and restaurant standards.
- Collaborated with team members to streamline pizza preparation processes for efficiency.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient levels and minimizing waste.
- Monitored cooking times to ensure optimal quality and consistency of finished products.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Monitored and maintained clean working areas and cooking surfaces.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Warehouse Forklift Operator
- Operated forklifts to move merchandise efficiently within warehouse environment.
- Loaded and unloaded trucks, maintaining proper handling procedures for safety compliance.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Assisted in training new employees on equipment operation and safety protocols.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
Education
No Degree
Skills
Restaurant management
Inventory management
Cost control
Team leadership
Customer service strategies
Customer service
Customer focus
Staff management
Staff supervision
Shift management
Kitchen oversight
Complaint resolution
Kitchen management
Problem-solving
Kitchen equipment maintenance
Food plating and presentation
Client relations
Take-out service
Reservation handling
Safe food handling
Team oversight
Timeline
Restaurant Manager
Towne Tavern
12.2019 - CurrentRead More
Kennel Worker
Happy Tails Kennel
2019 - 12.2024Read More
Pizza Cook
The Villa Restaurant Group
2018 - 2019Read More
Warehouse Forklift Operator
Walmart
2016 - 2018Read More
Concord High School
No Degree
Read More