CHRISTOPHER FOUNTAIN
Fuquay Varina
Summary
Goal-oriented and dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Overview
14
14
years of professional experience
Work History
Manager
The Duncan Junction Depot
Holly Springs, NC
06.2016 - Current
- Prepared schedules and assignments to meet short- and long-term business demands
- Enforced safety procedures and monitored compliance
- Monitored employee work to assess performance and identify knowledge gaps
- Planned and executed strategies to increase business and drive profit growth
- Oversaw execution of opening and closing procedures to desired standard
- Organized training for new team members and routine retraining for established employees
- Cross-trained staff in secondary roles to expand operational diversity
- Supervised and guided employees to reach company objectives
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Reviewed processes for efficiency improvements and cost reductions
- Delegated tasks to team members according to their abilities and workload
- Resolved conflicts between team members professionally
- Fostered positive work environment promoting employee engagement
- Hired trained, and mentored new employees
- Conducted performance reviews for team members
- Managed daily operations of department or company
- Prepared and reviewed reconciliation reports against control totals to drive accuracy
- Maintained open communication channels within organization
- Ran shifts effectively to promote quality products and guest service
- Monitored inventory levels, placing orders
- Oversaw budget planning and financial management
- Reviewed financial numbers to optimize financial results and guest experience
- Delivered excellence in guest service and quality control of operations to attain company mission
- Set sales targets and developed marketing plans to achieve goals
- Trained team to deliver optimal products and guest service
- Evaluated employees' training needs, providing necessary resources
- Managed daily workloads by organizing schedules and delegating tasks
- Maximized employee performance with hands-on training and close mentoring
Manager
Challenge Car Care
Pensacola, FL
08.2013 - 12.2015
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Organized training for new team members and routine retraining for established employees
- Oversaw execution of opening and closing procedures to desired standard
ASM Bikes and Fitness/Team Sports
Dicks Sporing Goods
Lexington, KY
10.2010 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported store operations by conducting regular audits of merchandise displays, ensuring compliance with company standards for cleanliness and organization.
- Improved customer satisfaction by providing knowledgeable advice on sporting goods products and their uses.
- Assisted customers with selecting appropriate gear for various sports, ensuring proper fit and functionality.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for sales techniques.
- Spearheaded a team of associates in conducting seasonal inventory counts, ensuring accurate record-keeping for financial reporting purposes.
- Collaborated with fellow associates to plan and execute in-store events promoting new product launches and seasonal offerings.
- Implemented loss prevention strategies by vigilantly monitoring the sales floor, addressing any suspicious behavior, and collaborating with security personnel as needed.
- Promoted a positive store atmosphere through friendly interactions with both customers and colleagues, fostering a team-oriented work environment.
- Reduced return rates by thoroughly explaining product features, benefits, and care instructions during the purchasing process.
- Enhanced visual merchandising displays to attract customer interest and drive sales of featured products.
- Increased sales through effective product demonstrations and personalized recommendations.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
Education
Bachelor of Science (B.S.) - Management and Marketing
University of Kentucky
Lexington, KY05.2006
Skills
- Workforce Optimization
- Marketing
- Employee Training
- Business Development
- Schedule Coordination
- Effective Team Leadership
- Sales Team Leadership
- Performance Assessment
- Decision Making
- Staff Management
- Store Management
- Effective Communication
- Service Excellence
- Resolving Problems
LANGUAGE
Spanish
Conversational
Timeline
Manager
The Duncan Junction Depot
06.2016 - Current
Manager
Challenge Car Care
08.2013 - 12.2015
ASM Bikes and Fitness/Team Sports
Dicks Sporing Goods
10.2010 - 01.2012
Bachelor of Science (B.S.) - Management and Marketing
University of Kentucky