CHRISTOPHER FOUNTAIN
Fuquay Varina
Summary
Goal-oriented and dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Overview
14
14
years of professional experience
Work History
Manager
The Duncan Junction Depot
06.2016 - Current
- Prepared schedules and assignments to meet short- and long-term business demands
- Enforced safety procedures and monitored compliance
- Monitored employee work to assess performance and identify knowledge gaps
- Planned and executed strategies to increase business and drive profit growth
- Oversaw execution of opening and closing procedures to desired standard
- Organized training for new team members and routine retraining for established employees
- Cross-trained staff in secondary roles to expand operational diversity
- Supervised and guided employees to reach company objectives
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Reviewed processes for efficiency improvements and cost reductions
- Delegated tasks to team members according to their abilities and workload
- Resolved conflicts between team members professionally
- Fostered positive work environment promoting employee engagement
- Hired trained, and mentored new employees
- Conducted performance reviews for team members
- Managed daily operations of department or company
- Prepared and reviewed reconciliation reports against control totals to drive accuracy
- Maintained open communication channels within organization
- Ran shifts effectively to promote quality products and guest service
- Monitored inventory levels, placing orders
- Oversaw budget planning and financial management
- Reviewed financial numbers to optimize financial results and guest experience
- Delivered excellence in guest service and quality control of operations to attain company mission
- Set sales targets and developed marketing plans to achieve goals
- Trained team to deliver optimal products and guest service
- Evaluated employees' training needs, providing necessary resources
- Managed daily workloads by organizing schedules and delegating tasks
- Maximized employee performance with hands-on training and close mentoring
Manager
Challenge Car Care
08.2013 - 12.2015
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Organized training for new team members and routine retraining for established employees
- Oversaw execution of opening and closing procedures to desired standard
ASM Bikes and Fitness/Team Sports
Dicks Sporing Goods
10.2010 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Supported store operations by conducting regular audits of merchandise displays, ensuring compliance with company standards for cleanliness and organization.
- Improved customer satisfaction by providing knowledgeable advice on sporting goods products and their uses.
- Assisted customers with selecting appropriate gear for various sports, ensuring proper fit and functionality.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for sales techniques.
- Spearheaded a team of associates in conducting seasonal inventory counts, ensuring accurate record-keeping for financial reporting purposes.
- Collaborated with fellow associates to plan and execute in-store events promoting new product launches and seasonal offerings.
- Implemented loss prevention strategies by vigilantly monitoring the sales floor, addressing any suspicious behavior, and collaborating with security personnel as needed.
- Promoted a positive store atmosphere through friendly interactions with both customers and colleagues, fostering a team-oriented work environment.
- Reduced return rates by thoroughly explaining product features, benefits, and care instructions during the purchasing process.
- Enhanced visual merchandising displays to attract customer interest and drive sales of featured products.
- Increased sales through effective product demonstrations and personalized recommendations.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
Education
Bachelor of Science (B.S.) - Management and Marketing
University of Kentucky
Lexington, KY05.2006
Skills
- Workforce Optimization
- Marketing
- Employee Training
- Business Development
- Schedule Coordination
- Effective Team Leadership
- Sales Team Leadership
- Performance Assessment
- Decision Making
- Staff Management
- Store Management
- Effective Communication
- Service Excellence
- Resolving Problems
LANGUAGE
Spanish
Conversational
Timeline
Manager
The Duncan Junction Depot
06.2016 - Current
Manager
Challenge Car Care
08.2013 - 12.2015
ASM Bikes and Fitness/Team Sports
Dicks Sporing Goods
10.2010 - 01.2012
Bachelor of Science (B.S.) - Management and Marketing
University of Kentucky
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