Christopher Fennell
Fayetteville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
General Manager
Two Marines Moving
10.2021 - 04.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Responsible for the accuracy of the company's payroll
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Managed a team of 100+ including 4 Managers
Operations Manager
Two Marines Moving
02.2021 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Security Manager
Devil Dog Protective Services
09.2018 - 02.2021
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
Moving Consultant
Two Marines Moving
05.2013 - 09.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
Administrative Specialist
United Staes Marine Corps
08.2006 - 08.2014
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Education
High School Diploma -
Marlboro County High School
Bennettsville, SC05.2026
Bachelor of Science - Criminal Justice
Park University
Kansas City, MO12.2012
Skills
- Negotiation
- Supervision and Training
- Sound Judgment
- Communication Skills
- Marketing
- Staff Development
- Sales Planning and Implementation
- Recruitment
- Operations Management
- Payroll
- Training and Development
Timeline
General Manager
Two Marines Moving
10.2021 - 04.2023
Operations Manager
Two Marines Moving
02.2021 - 10.2021
Security Manager
Devil Dog Protective Services
09.2018 - 02.2021
Moving Consultant
Two Marines Moving
05.2013 - 09.2018
Administrative Specialist
United Staes Marine Corps
08.2006 - 08.2014
High School Diploma -
Marlboro County High School
Bachelor of Science - Criminal Justice
Park University
Similar Profiles
BLAKE THOMASBLAKE THOMAS
Office Manager at Division 1 Moving & StorageOffice Manager at Division 1 Moving & Storage
Jason AllenJason Allen
Electronics Maintenance Chief at US Marines CorpsElectronics Maintenance Chief at US Marines Corps
Tyiontay LoveTyiontay Love
Marine Transmission System Operator at 3rd Battalion 1st MarinesMarine Transmission System Operator at 3rd Battalion 1st Marines