Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Edwards

Wingate

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

11
11
years of professional experience

Work History

Owner

PHD Poolcare
Wingate
06.2022 - 05.2025
  • Managed daily operations of pool maintenance services and customer engagements.
  • Coordinated scheduling and logistics for pool cleaning and repair appointments.
  • Trained staff on safety protocols and effective cleaning techniques for pools.
  • Oversaw inventory management for cleaning supplies and equipment purchases.
  • Developed customer service strategies to enhance client satisfaction and retention.
  • Implemented quality control measures to ensure consistent service delivery standards.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Ensured compliance with local, state, and federal regulations.

General Manager

Leslies Poolmart
Matthews
07.2018 - 06.2022
  • Managed daily operations of retail store, ensuring smooth workflow.
  • Oversaw inventory management, tracking stock levels and ordering supplies.
  • Trained staff on customer service standards and product knowledge.
  • Developed schedules to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly, fostering positive relationships.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Shift Manager

Jimmy John's Gourmet Sandwiches
Huntersville
02.2014 - 04.2016
  • Supervised team during busy shifts to ensure excellent customer service.
  • Trained new employees on food preparation and safety procedures.
  • Managed inventory levels and restocked supplies as needed.
  • Maintained cleanliness and organization of the sandwich-making area.
  • Monitored food quality and presentation to meet company standards.
  • Implemented operational checklists to streamline daily tasks and processes.

Education

GED -

Rehobeth Homeschool
Huntersville, NC
05-2013

Skills

  • Staff training
  • Inventory management
  • Customer service
  • Financial management
  • Scheduling logistics
  • Quality control
  • Team leadership
  • Staff hiring

Timeline

Owner

PHD Poolcare
06.2022 - 05.2025

General Manager

Leslies Poolmart
07.2018 - 06.2022

Shift Manager

Jimmy John's Gourmet Sandwiches
02.2014 - 04.2016

GED -

Rehobeth Homeschool

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Christopher Edwards