Christopher Dolesh
Charlotte
Summary
More than 10 years experience in management with recognized strengths in project management, team building, processes/procedures creation, barrier resolution and leadership. Proficient working knowledge using; SAP (S4 Hana), Excel, WordPerfect, Word, Microsoft Access, and PowerPoint. A Team Builder, acknowledged as “Total Quality Customer Service Professional.” Experience in working within a unionized facility.
Overview
30
30
years of professional experience
Work History
Head of Repair
Alpitronic
Charlotte, NC
11.2023 - Current
- Setup a new repair facility in NC, including test fixtures, work instructions and safety controls.
- Setup inventory systems, stocking strategies, material vendors, and warehouse architecture
- Setup a national repair partnerships with key contractors.
- Oversaw repair operations to ensure efficient workflow and adherence to safety standards.
- Implemented process improvements, enhancing service delivery and reducing turnaround times.
- Trained and mentored staff on repair techniques and customer service best practices.
- Developed strategic plans to optimize resource allocation and inventory management.
Supply Chain Planning Manager
Schneider Electric
Greensboro, NC
01.2020 - 01.2023
- Responsible for management of all material upstream and downstream flows
- Managed inventory value of 19 million dollars
- Negotiated supplier and vendor contracts
- Managed team of 12 supply chain professionals, setting performance and development goals and objectives
- Project site lead for 6 business transfers into the Greensboro
- Set and managed KPI's for Purchase, Warehouse and Production areas
- Member of the facility's steering committee focused on future development
- Facility implementation site lead for SAP S4 Hana MRP system
- Manage the team according to SPS/SIM rules and cycle events
- Reduced excess and obsolete inventory by 4 million dollars in 2023
- Main point of contact for both IG and OG production concerns.
Purchasing - Shop Manager
Schneider Electric
Greensboro, NC
01.2004 - 01.2020
- Managed up to 32 direct reports, assemblers and purchasers
- Responsible for scheduling, hiring, performance monitoring, and disciplinary actions
- Coordinated vendor inbound and outbound deliveries
- Coordinated daily production schedule to meet company goals and objectives
- Managed purchasing department and inventory control
- Created Purchase Orders and Production Orders to support the business
- Primary Liaison to address Union concerns or grievances
- Develop, document, release, train, audit policies and procedures
- Manage quality control, inspections and training focusing on seeking new ways to improve customer satisfaction
- Proven effectiveness in training, motivating, and supervising employees to achieve targeted goals
- Quality system administration experience including root cause and corrective actions
- Implemented 5S improvements, and Kaizen events.
- Developed and implemented procedures for the efficient operation of the shop.
- Resolved customer complaints promptly and professionally.
- Facilitated prompt resolution of customer problems and complaints.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delegated work to staff, setting priorities and goals.
Service Manager
Spectrum Scoreboards
Houston, TX
01.1996 - 01.2004
- Worked directly with Operation Manger on key reliability issues
- Supervise all customer service orders to ensure service work is provided according to established standard of profitability
- Responsible for scheduling, hiring, performance monitoring, and disciplinary actions involving technicians
- Created and trained a national service network for our products
- Technical Advisor for sales inquiries.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
B.S. - Business Administration
University of North Carolina At Greensboro
Greensboro, NC12.2013
A.S. - Electrical Engineering Technology
Forsyth Technical Community College
Winston-Salem, NC12.2001
A.S. - Criminal Justice
Guilford Technical Community College
Greensboro, NC12.1994
Skills
- Negotiating
- Inventory Analysis
- Demand Forecasting
- Financial Management and Reporting
- Supply Chain Management
- Warehouse Operations
- Logistics Management
- Performance Tracking
Accomplishments
- Site lead for SAP S4 Hana implementation.
- SPS Domain Leader.
- Develop documentation and implement work processes relevant to daily activities; PPE, lockout tag out, and work instructions.
- Project Manager for 6 successful business transfers into Greensboro facility.
- Safety Workforce focused resulting in reduction in loss work-time injuries; Over 1 million hours without injury.
- Developed programs to establish a zero waste to landfill site at Greensboro.
Timeline
Head of Repair
Alpitronic
11.2023 - Current
Supply Chain Planning Manager
Schneider Electric
01.2020 - 01.2023
Purchasing - Shop Manager
Schneider Electric
01.2004 - 01.2020
Service Manager
Spectrum Scoreboards
01.1996 - 01.2004
A.S. - Electrical Engineering Technology
Forsyth Technical Community College
A.S. - Criminal Justice
Guilford Technical Community College
B.S. - Business Administration
University of North Carolina At Greensboro