Ensured PRO’s orders were accurately pulled and quality of product was up to their standards
Fostered relations and communication between the PRO, building materials, and fulfillment departments
Took on additional responsibilities of supervising building materials department and associates
Assisted the fulfillment team in pulling, retrieving and loading orders
Built rapports with and maintained relationships with contractors and PRO’s
Spotted power equipment operators
Fulfillment Associate
Lowe’s Home Improvement
01.2025 - 07.2026
Coordinated associates and led team in pulling orders
Fulfilled online orders and deliveries
Pulled large bulk order
Loaded and unloaded flatbed trucks and trailers
Worked in conjunction with the receiving department to ensure that fulfillment bays remained organized.
Provided customer service and conflict resolution
Assisted and contributed in the hardware, lumber, and lawn and garden departments
Trained and instructed newly hired associates on company policies, procedures, and best practices to ensure they were prepared to contribute effectively to the team
Conducted multiple inventory evaluations at nearby Lowe's locations.
Spotted power equipment operators
Awarded multiple service stars for exemplary customer service and performance
PRO Fulfillment Associate
Lowe’s Home Improvement
01.2024 - 07.2024
Fulfilled online orders and deliveries
Pulled large bulk orders
Pushed freight and unloaded flatbeds and tractor trailers
Loaded lumber, drywall, concrete and other building materials
Worked closely with regular fulfillment team and would help whenever assistance was needed
Spotted power equipment operators
Assisted and contributed in the paint, hardware, lumber, and lawn and garden departments
Sales Associate
ACE Hardware
07.2019 - 08.2022
Helped customers with DIY and household projects
Stocked shelves and conducted inventory
Scanned labels and printed SKU tags
Mixed and matched paint
Refilled propane tanks
Loaded livestock feed, hay, pine needles and wheatstraw
Tested pool water
Cleaned and closed the store
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, North Carolina
12-2024
Associate of Arts -
Central Piedmont Community College
Matthews, North Carolina
05.2001 -
Skills
IT Audit
Microsoft Excel
Cybersecurity Analytics
Python
AutoCAD
TinkerCAD
Adobe Premiere Pro
Adobe Photoshop
Adobe Express
Certification
Criminal Justice Information Services Security and Privacy