Christopher Cooper
Greensboro
Summary
Results-driven Quality Technician with D&D Enterprises, skilled in in-process inspection and quality training. Achieved significant reductions in production defects through effective collaboration and data analysis. Demonstrated strong attention to detail and commitment to workplace safety, ensuring compliance with industry standards and enhancing overall product reliability. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Quality Technician
D&D Enterprises
07.2023 - Current
- Inspected incoming materials for quality compliance and adherence to specifications.
- Conducted routine tests on products to ensure performance standards were met.
- Collaborated with production teams to identify and resolve quality issues efficiently.
- Developed and maintained accurate documentation of inspection results and processes.
- Implemented corrective actions for non-conformance, improving overall product reliability.
- Analyzed data trends from inspections to drive continuous improvement efforts across operations.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Maintained quality documentation and records for conformance with relevant standards.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
Meat Department Associate
Food Lion
09.2021 - 05.2023
- Ensured compliance with safety and sanitation standards in meat processing and storage areas.
- Operated and maintained cutting tools and equipment to optimize productivity and quality.
- Trained new associates on proper handling techniques and department protocols.
- Monitored inventory levels, assisting in stock replenishment and waste reduction efforts.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
- Restocked products based on available inventories and customer demands.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Cut meats to customer specifications and answered questions about specialty products.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Optical Manager
Americas Best Contacts And Eyeclasses
11.2014 - 06.2021
- Managed daily optical operations ensuring high-quality patient service and satisfaction.
- Trained staff on equipment usage and customer interaction protocols.
- Coordinated with healthcare professionals to streamline patient referrals and follow-ups.
- Resolved patient inquiries and concerns, enhancing overall experience and trust in services.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Maintained accurate records of patient interactions and treatments using electronic health systems.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Ensured compliance with industry regulations, maintaining accurate records and documentation as required.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Pest Control Technician
Ecolab
01.2013 - 11.2014
- Learned and applied safety protocols for pest control operations.
- Assisted in identifying pest infestations using industry-standard tools.
- Developed knowledge of pest biology to improve treatment effectiveness.
- Supported team in maintaining equipment and ensuring operational readiness.
- Documented service reports accurately for customer records and follow-ups.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC01-2012
Skills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Attention to detail
- Data entry
- Materials handling
- Workplace safety
- Chemical handling
Timeline
Quality Technician
D&D Enterprises
07.2023 - Current
Meat Department Associate
Food Lion
09.2021 - 05.2023
Optical Manager
Americas Best Contacts And Eyeclasses
11.2014 - 06.2021
Pest Control Technician
Ecolab
01.2013 - 11.2014
High School Diploma -
Southeast Guilford High School
Similar Profiles
Matthew ToribioMatthew Toribio
Sales Representative/ Shipping Coordinator at D&D EnterprisesSales Representative/ Shipping Coordinator at D&D Enterprises
Wilson CoutuWilson Coutu
Operator Technician at D&D EnterprisesOperator Technician at D&D Enterprises
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
CAROL HALLCAROL HALL
Account Manager II at Computershare Services Inc. USAAccount Manager II at Computershare Services Inc. USA
Will JacksonWill Jackson
Equipment Operator at P&S GradingEquipment Operator at P&S Grading