Christopher Browm
Raleigh
Summary
Adept at fostering patient care and confidentiality, I significantly enhanced efficiency and client satisfaction at Rotech Healthcare. My knack for creative solutions and cross-functional coordination, coupled with exceptional communication and teamwork skills, led to notable process improvements. Achieved a remarkable increase in productivity, underscoring my commitment to excellence and adaptability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
PST Specialist
Rotech Healthcare
11.2024 - Current
- Provided clear documentation for all processes related to PST management, enabling easy reference for colleagues
- Conducted regular reviews of company''s PST management practices, making necessary adjustments to keep pace with evolving industry standards and best practices.
- Enhanced customer satisfaction by swiftly resolving technical issues and providing exceptional support.
- Proactively identified opportunities for process improvements within the team''s workflows, leading to significant gains in overall efficiency levels over time.
- Reduced response time in troubleshooting PST-related problems, increasing productivity within the organization.
- Developed customized solutions for clients based on their unique requirements, resulting in improved client satisfaction rates.
- Diagnosed complex technical issues related to PST file management, providing timely solutions and ensuring minimal disruption to client operations.
- Maintained up-to-date knowledge on industry trends and best practices in order to provide expert guidance and recommendations to clients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Delivering exceptional customer service and providing high quality care to the patients
Delivery Driver
Amazon
08.2023 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Assistant Manager
Conns Home Plus Warehouse
11.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Center Supervisor
Biolife Plasma Services
08.2019 - 09.2022
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Barback/ Dishwasher
Carolina Ale House- LM Hospitality
09.2012 - 05.2019
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Checked ID cards and verified bar guests were of legal age.
Assistant Manager
Smart Pawn
05.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Load Crew Supervisor
Carolina Ice
05.2006 - 12.2010
- Played an integral role in achieving revenue targets through effective oversight of daily operations and sales efforts within the department store cafe area.
- Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.
- Utilized strong interpersonal skills to resolve conflicts among team members, creating a productive working environment conducive to high-performance levels.
- Implemented employee recognition programs that motivated and rewarded top-performing crew members, contributing to increased staff morale and enhanced performance outcomes.
- Developed comprehensive training materials for ongoing professional development opportunities, supporting team member growth while strengthening overall workforce capabilities.
- Maintained accurate records of employee attendance, performance metrics, and disciplinary actions for informed decision-making purposes.
- Upheld high standards for cleanliness throughout all areas of responsibility, ensuring compliance with local health codes; fostered proper food handling practices among team members in order to ensure quality control.
Education
High School Diploma -
Kinston High School
Kinston, NC05.2006
Skills
- Creative solutions
- Cross-functional coordination
- Patient care
- HIPAA compliance
- Patient confidentiality
- Patient support
- Health and safety
- HIPAA
- Infection control
- Medical terminology
- Patient preparation
- Paperwork processing
- Quality assurance
- Recording data
- Emergency response training
- Patient assessment
- Medical records management
- Communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
Timeline
PST Specialist
Rotech Healthcare
11.2024 - Current
Delivery Driver
Amazon
08.2023 - 11.2024
Assistant Manager
Conns Home Plus Warehouse
11.2022 - 11.2024
Center Supervisor
Biolife Plasma Services
08.2019 - 09.2022
Assistant Manager
Smart Pawn
05.2016 - 01.2019
Barback/ Dishwasher
Carolina Ale House- LM Hospitality
09.2012 - 05.2019
Load Crew Supervisor
Carolina Ice
05.2006 - 12.2010
High School Diploma -
Kinston High School
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