CHRISTOPHER BORSTNIK
Investigator II
Charlotte,NC
Summary
Results-driven investigator with proven proficiency in partnership development, project management, and strategic goal achievement. Skilled in creating efficient processes and maintaining high standards aligned with organizational objectives. Recognized for collaborative work style and dedication to excellence. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, with the ability to excel independently and rapidly acquire new competencies. 9 Years of experience as a supervisor at an Accredited University, with a track record of creating and implementing initiatives that progress company practices and drive employee growth.
Overview
27
27
years of professional experience
7
7
Certifications
Work History
CPS Investigator II
Charter Communications
Charlotte, NC
12.2022 - Current
- Executed incident assessments using enterprise data systems to identify security risks.
- Developed and enforced safety plans for properties and personnel exposed to threats.
- Documented information in situation reports, maintaining comprehensive records in CaseIQ.
- Collaborated with enterprise leaders to integrate risk mitigation strategies and build trust.
- Communicated with external organizations to advance investigations and enhance security measures.
- Trained new hires on operational compliance within CPS policies.
- Supported high-priority investigations through collaboration with Fraud and Internal Audit units.
- Completed Leadership Framework Foundations curriculum through Charter Talent Center.
- Served as the SME for Spectrum Stores and Spectrum New, providing additional information regarding safety concerns to the affected Business Units, as well as Investigators assigned to incidents involving those units.
Emergency Communications Officer
Willoughby Police Department
Willoughby, OH
03.2015 - 04.2022
- Served as primary contact for incoming calls during community crises.
- Analyzed caller information to determine location and response unit priorities.
- Utilized LEADS, CJIS, NCIC, OLEG, Flock Safety cameras, and CAD systems for data collection and entry.
- Employed GIS to establish search areas for lost persons and crime scene perimeters.
- Conducted preliminary investigations based on gathered information regarding criminal activity.
- Interviewed subjects, targets, and witnesses to obtain corroborative evidence.
- Performed background checks to evaluate character and financial status.
- Created and distributed Emergency alerts to area safety service agencies within a designated area for awareness of critical incidents that may impact their area of operation.
- Served as the Emergency Communications Officer union president, participating in administrative communication during contract negotiations with City leaders, as well as serving as a representative for union members during disciplinary hearings.
- Recognized by Willoughby Fire Chief for effective coordination of mutual aid units.
- Petitioned Department leaders to allow new hours of operation for Emergency Communication officers, as well as allowing them to become certified members of specialty units within the department to serve in critical operations.
Emergency Communications Officer
Willoughby Hills Police Department
Willoughby Hills, OH
01.2008 - 03.2015
- Served as primary contact for incoming calls, addressing community needs during crises.
- Analyzed caller information to determine location, establish timelines, and prioritize response units.
- Utilized LEADS, CJIS, NCIC, OLEG, Flock Safety cameras, and CAD systems for data collection and entry.
- Employed GIS to establish search areas for lost persons and crime scene perimeters.
- Validated official documents from the department and municipal court as a certified Communications Officer.
- Conducted interviews with subjects, targets, and witnesses for verification of information.
- Executed background checks to gather data on character, financial status, and personal history.
- Created and distributed Emergency alerts to area safety service agencies within a designated area for awareness of critical incidents that may impact their area of operation.
- Served as the Emergency Communications Officer union president, participating in administrative communication during contract negotiations with City leaders, as well as serving as a representative for union members during disciplinary hearings.
- Facilitated effective communication between departments and community members in urgent situations.
Protective Services Supervisor/Dispatcher
Case Western Reserve University Protective Service
Cleveland , OH
01.1999 - 01.2008
- Served as the 3rd Shift patrol supervisor from June 1999 to January 2008.
- Executed security and safety procedures, enforcing company rules and regulations.
- Documented security incidents, submitting comprehensive reports to management.
- Completed incident reports detailing security or loss prevention occurrences.
- Administered first aid to individuals involved in accidents.
- Maintained employee records, including attendance, payroll, and disciplinary actions.
- Approved incident reports as designated by the supervisor.
- Recognized for life-saving actions on December 5, 2009, at Case Western Reserve University during a medical emergency.
Education
Bachelor of Arts - Criminal Justice / Public Administration
Capella University
Minneapolis, MN01.2021
Skills
Emergency assessment and response
Interviewing techniques
Client engagement and assistance
Active learning
Writing and verbal communication
De-escalation techniques
Investigative techniques
Problem-solving
Adaptability and flexibility
Certification
Public Safety Telecommunicator (PST)
Timeline
CPS Investigator II
Charter Communications
12.2022 - Current
CC - Certified in Cybersecurity through ISC2
06-2022
Emergency Communications Officer
Willoughby Police Department
03.2015 - 04.2022
Emergency Communications Officer
Willoughby Hills Police Department
01.2008 - 03.2015
Protective Services Supervisor/Dispatcher
Case Western Reserve University Protective Service
01.1999 - 01.2008
Bachelor of Arts - Criminal Justice / Public Administration
Capella University
Languages
English