Christopher Barton
Goldsboro,NC
Summary
Dynamic individual with hands-on experience in Field Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proficient in preventative maintenance and repairs on a large portfolio of medical equipment.
Overview
18
18
years of professional experience
Work History
Service Operations Supervisor
Hill-Rom/Baxter
08.2022 - Current
- Oversaw daily operations for a 14-person service center, ensuring compliance with regulatory standards and operational guidelines.
- Perform financial audits of approximately [number] local technicians, manage disciplinary actions, and oversee hiring processes.
- Maintain operational metrics and manage personnel requirements, including hiring, disciplinary actions, and performance management.
- Provide advanced training on hospital equipment, including beds, stretchers, surgical equipment, cardiac equipment, and infusion pumps.
- Serviced and maintained a complete portfolio of hospital equipment, including beds, stretchers, operating room tables, lights, booms, cardiac test equipment, and infusion pumps.
- Increased revenue generation on non-contract items to exceed two million dollars a year.
Team Leader
Hill-Rom/Baxter
03.2018 - 08.2022
- Provided operational support and led a team of 17 technicians, ensuring efficient service delivery and high-quality performance.
- Serviced and maintained a complete portfolio of hospital equipment, including beds, stretchers, operating room tables, lights, booms, cardiac test equipment, and infusion pumps.
- Managed day-to-day operations, including scheduling, resource allocation, and performance monitoring.
- Collaborated with stakeholders to address operational challenges and enhance service delivery.
- Conducted regular audits and assessments to identify areas for improvement and implement corrective actions.
Field Service Technician II
Hill-Rom/Baxter
08.2014 - 03.2018
- Serviced and maintained a complete portfolio of hospital equipment, including beds, stretchers, operating room tables, lights, booms, cardiac test equipment, and infusion pumps.
- Performed preventive maintenance and repairs to ensure equipment functionality and compliance with safety standards.
- Provided on-site support and troubleshooting for technical issues, ensuring minimal disruption to hospital operations.
- Documented service activities and maintained accurate records of equipment maintenance and repairs.
Field Service Technician
Hill-Rom/Baxter
08.2013 - 08.2014
- Assisted in the servicing and maintenance of hospital equipment, gaining hands-on experience and technical expertise.
- Supported senior technicians in performing repairs and preventive maintenance.
- Learned and adhered to safety protocols and regulatory standards for equipment handling and maintenance.
- Documented service activities and assisted in maintaining accurate records of equipment maintenance and repairs.
Logistics Operations Specialist
PeaceHealth
01.2008 - 01.2013
- Received orders, managed the supply chain, and ensured timely product delivery throughout the hospital.
- Managed par locations and assisted with the setting up of new facilities, ensuring smooth transitions and operational efficiency.
- Coordinated with suppliers and vendors to maintain inventory levels and address supply chain issues.
- Collaborated with hospital staff to ensure timely delivery of supplies and equipment, supporting patient care and operational needs.
Education
High School Diploma -
North Bend Sr High School
North Bend, Oregon06-2000
Skills
- A highly proficient operations supervisor with a strong background in technical and business operations, demonstrating expertise in Microsoft Office Suite and various business software tools Possesses a deep understanding of business operations and financial analysis, coupled with advanced training on a wide range of hospital equipment, including beds, stretchers, surgical equipment, cardiac equipment, and infusion pumps Proven leadership skills with extensive experience in team management, mentoring, and performance management, ensuring operational excellence through strategic planning and process improvement initiatives Effective in stakeholder management, problem-solving, and adaptability, with a focus on continuous improvement and quality control Skilled in escalation handling, scheduling coordination, policy enforcement, incident management, and customer service, with a strong commitment to workplace safety, employee training, and technical troubleshooting
Timeline
Service Operations Supervisor
Hill-Rom/Baxter
08.2022 - Current
Team Leader
Hill-Rom/Baxter
03.2018 - 08.2022
Field Service Technician II
Hill-Rom/Baxter
08.2014 - 03.2018
Field Service Technician
Hill-Rom/Baxter
08.2013 - 08.2014
Logistics Operations Specialist
PeaceHealth
01.2008 - 01.2013
High School Diploma -
North Bend Sr High School