Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Work History
Assistant Service Manager
1 Year 11 Months
Rick Hendrick Toyota | 06.2023 - 05.2025
Parts Specialist
6 Months
O’Reillys Auto Parts | 12.2022 - 06.2023
Diesel and gasoline automotive technician, welder
2 Years 3 Months
TriCity Automotive | 09.2020 - 12.2022
My responsibilities included all medium and light duty diesel maintenance and major repairs to include complete tear-downs, motor replacement and custom rebuilds. Also, I was tasked with all automotive systems repairs for gasoline engines to include welding and custom exhaust installation.
Body technician, frame technician, welder, painter, automotive technician
2 Years 1 Month
Refined Restorations LLC | 08.2018 - 09.2020
At Refined Restorations, I was part of a small team of individuals who built custom classic American muscle cars, vintage British race cars and iconic American trucks. This included frame up builds with all paint and body, metal fabrication and engine and transmission rebuilds.
Physical Security Specialist-Kabul, Afghanistan
4 Years
Academi | 01.2014 - 01.2018
While being employed by Academi, my responsibilities included mobile client protection in a high threat diplomatic security role to and from various venues in Afghanistan.
Apprentice
2 Years
House of Raeford | 01.2012 - 01.2014
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Assisted maintenance technicians replace conveyor systems, to include belts, pulleys and drive systems.
Assisted technicians to align conveyor frames and adjust conveyor belts
Assisted in training new employees on operational protocols and equipment usage.
Participated in cross-functional teams to address operational challenges and propose solutions.
Enhanced practical skills by assisting experienced professionals in various tasks.
Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Prepared worksite by setting up required tools and supplies.
Combat Tracking Dog Handler and Combat Hunter
5 Years
United States Marine Corps | 01.2007 - 01.2012
Operation Iraqi Freedom September 2008-April 2009
Operation Enduring Freedom November 2010-July 2011
Education
No Degree - Automotive Technologies
Sandhills Community College | Pinehurst, NC
Skills
Positive attitude
Problem-solving
Time management
Reliable and responsible
Critical thinking
Team leadership
Trustworthy and honest
Verbal and written communication
Team collaboration and leadership
Outgoing and energetic
Coaching and mentoring
Conflict resolution
Technical troubleshooting
Preventive Maintenance
Mechanical diagnostics
Timeline
Assistant Service Manager
Rick Hendrick Toyota
06.2023 - 05.2025Read More
Parts Specialist
O’Reillys Auto Parts
12.2022 - 06.2023Read More
Diesel and gasoline automotive technician, welder
TriCity Automotive
09.2020 - 12.2022Read More
Body technician, frame technician, welder, painter, automotive technician