Christopher Ayers
Salisbury
Summary
Goal-oriented manager with distinguished experience in Electrical/ Mechanical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Southeast Regional Manager
Day & Nite All Service
09.2019 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Branch Manager Carolinas
Day & Nite All Service
10.2016 - 09.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Field Service Manager
Day & Nite All Service
10.2013 - 10.2016
- Led team of up to 12 service technicians in field activities.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
Service Technician
Day & Nite All Service
10.2010 - 10.2013
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Service Technician
Beverage Systems
06.2009 - 10.2010
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Foreman Electrician
Genesis Electrical Service
09.2003 - 05.2009
- Analyzed blueprints to determine where to run wires, install electrical outlets and connect wires to central circuit panels.
- Adhered to US Occupational Health and Safety Administration mandates requiring use of gloves and insulating blankets for installation of high-voltage equipment.
- Worked from ladders, scaffolds and roofs to install electrical wiring, equipment and fixtures.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using [Type] testing devices.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Inspected worksites and installations to verify compliance with state safety codes.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
Controls Technician
D&N Construction
08.2001 - 09.2003
- Skilled in troubleshooting control system malfunctions and creating plans for repair.
- Completed critical repairs and maintenance of electrical systems and program software.
- Interpreted and modified blueprints and schematics.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Utilized various electrical tools and equipment to diagnose and troubleshoot electrical problems.
Electrician
Anthony's Electrical
06.1998 - 08.2001
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Visited client sites to confirm space and layout restrictions for equipment installations.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Studied building schematics to determine location of wiring and equipment.
Education
Certificate - HVAC/R
Rowan Cabarrus Community College
Concord, NC2010
Skills
- Interdepartmental Collaboration
- Service Delivery
- Operating Procedures and Policies
- Employee Performance Reviews
- Interpersonal Communication Skills
- Training Programs
- Profitability Assessments
- Customer Needs Assessments
- Operational Procedures
- Team Recruiting and Onboarding
- Business Analytics
Certification
- Licensed Mechanical Contactor DE,MD,DC,VA,NC,SC,GA,FL
- Licensed Electrical Contactor MD,DC,VA,NC,SC,FL
- CFESA Master Technician
Timeline
Southeast Regional Manager
Day & Nite All Service
09.2019 - Current
Branch Manager Carolinas
Day & Nite All Service
10.2016 - 09.2019
Field Service Manager
Day & Nite All Service
10.2013 - 10.2016
Service Technician
Day & Nite All Service
10.2010 - 10.2013
Service Technician
Beverage Systems
06.2009 - 10.2010
Foreman Electrician
Genesis Electrical Service
09.2003 - 05.2009
Controls Technician
D&N Construction
08.2001 - 09.2003
Electrician
Anthony's Electrical
06.1998 - 08.2001
Certificate - HVAC/R
Rowan Cabarrus Community College
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