Christine Ann Hood, CPTD
Apex
Summary
Functional Senior Director driving proven results within the Pharmaceutical Industry. Manages stakeholder interests while meeting business objectives. Strong operational skills and solid experience developing people, aligning learning strategies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Director, Learning and Development
Chiesi USA, Inc
03.2023 - Current
- Expanded responsibilities to include localization of Global Learning initiatives from headquarters, including regionalizing leadership and mission/vision/value program in North, South and Central America
- Facilitated the expansion of the Chiesi Agile Ways of Working into the US by introducing agile bootcamps to encourage ‘fail fast, fail forward’ innovations of new projects and workstreams
- Tailored global programs for US audiences including New People Manager programs, the new Human Leadership Model and Chiesi Values and Behaviors.
Director, Learning and Development
Chiesi USA, Inc
02.2017 - 03.2022
- Expanded the leadership development program to become Chiesi Career Pathway Program (Accelerate Academy) which includes career competency assessments, career development center with leadership and competency training and career readiness assessment to prepare internal candidates for interviews and new roles (internal promotions increased 300% over the past two years replacing the practice of recruiting new skills from outside the organization)
- Created and facilitated Chiesi Management Program, a year long program to prepare new and emerging managers to become team leaders and people managers
- Program includes workshops on Situational Leadership, Emotional Intelligence, Communication and Interpersonal skills, employee engagement and building highly effective teams
- Revitalized coaching culture by partnering with OmniCoach to create a coaching behavior rubric and a series of coaching workshops for front line sales managers to enhance coaching relationships, selling skills consistencies and coaching continuums
- Analysis showed a 40% in coaching quality improvement
- Collaborated with hospitals and health care professionals to design experiential programs for sales specialists such as Cath Lab Case Study Training (two day preceptorship at a Cath Lab) and Neonatal Intensive Care Simulation experience (two day program in which representatives simulate the role of HCP in a NICU).
Sales Training, Senior Manager
Chiesi USA, Inc
01.2013 - 02.2017
- Created Chiesi USA’s first Management Development Program including quarterly leadership meeting with MDP participants, the development of a sales manager case study for coaching and counseling practice and collaborated with PCI in Richmond, VA to assess the candidates’ management competencies
- Design and facilitated Chiesi product portfolio for two sales divisions including new hire onboarding, new hire product training and advanced training as well as national and regional meeting content.
Sales Training Manager
Chiesi USA, Inc
09.2009 - 01.2013
- Design and facilitate new hire classes for primary care (five products) until Cornerstone divested the primary products after which I was responsible for new hire and advanced training for four hospital specialty products including presentation of disease state and product information, facilitating clinical study workshops and evaluation through real world role-plays and provide written evaluations to managers regarding representatives’ performance
- Administered Learning Management System including roster updates, course creation and learning programs for different job functions
- Created Field Trainer program that provided field representatives an opportunity to have extended responsibilities including assisting with training classes, new hire field rides and facilitate workshops; developed a field trainer rubric that focused on specific behaviors that field trainers can use rate peer field observations.
District Manager, Primary Care, East N.C. District
Boehringer Ingelheim Pharmaceuticals, Inc
07.2003 - 09.2009
- Coached and developed multiple sales teams in eastern North Carolina and Tidewater Virginia; sales teams called on targeted primary care providers and specialty groups as well as hospitals and military accounts
- District Sales Performance: Bronze circle (ranked top 20% in sales) 2004; Gold circle (ranked top 10% in sales) 2006; Silver circle (ranked top 15% in sales) 2007
- Sales Team Performance: Raleigh East (Silver Circle 2004; Gold Circle 2006; President’s Club 2009); Virginia Beach (Gold Circle 2008); Newport News (Bronze Circle 2008); Chesapeake (Silver Circle 2008)
- Responsible for hiring during nationwide expansion; successfully hired all vacancies within 60 days window
- Product responsibilities included cardiovascular (Micardis, Aggrenox), urology (Flomax), respiratory (Spiriva), orthopedic (Mobic) and neurology (Mirapex and Aggrenox)
- Successfully launched COPD drug Spiriva in district with sales above goal for 2 years
- Launched Mirapex RLS (2007) for restless leg syndrome to primary care and pulmonologists
- Launched Aggrenox in 2008 to primary care for prevention of TIA and stroke; successfully presented Aggrenox to P&T committees at community hospitals and pull through the primary care physicians through targeted speaker programs
- Developed New Hire Orientation (NHO) program through partnership with Human Resources; conducted the regional NHO classes with new hires
- Assisted with sales training as an initial sales training assistant in Southbury, CT multiple years and assisted the Associate Director of Management Development in developing coaching tools for increased work performance for all district managers (rolled out at 2005 leadership conference)
- Developed and conducted regional training courses on Medicaid, developing business plans, call continuum strategies and a catalog of optional training courses delivered through the net meetings.
Associate Product Manager
Biovail Pharmaceuticals, Inc
12.2002 - 07.2003
- Raised brand awareness of Biovail’s cough and cold line through sales force promotion (training, sampling, promotional materials) and non-sales force promotion such as tele-detailing and e-detailing and direct mail which lead to increased market share
- Planned and executed marketing strategies for mature antibiotic product that was in a competitive and heavily sampled market
- Integrated new products acquired from other pharmaceutical companies; coordinated activities and timelines with various departments including business development, supply chain management, medical regulatory, trade, managed care and government accounts.
Corporate Sales Trainer
Biovail Pharmaceuticals, Inc
01.2002 - 12.2002
- Created and facilitated training initiatives for sales force expansion including new cardiovascular training program
- Coordinated sales training efforts for two products launches; responsibilities included preparing district breakout activities, designing home study and presenting marketing and training segments at launch meeting
- Designed cardiovascular learning program including modules for home study, workshops for breakouts and presentations for general sessions.
Vice President, Sales
BMG Labtechnologies, Inc
01.2000 - 01.2002
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Assessed sales forecasts, field data and demonstration evaluation reports for sales potential in the US and developed marketing strategies
- Developed and customized database for customer relationship management for remote sales force.
Product Manager
BMG Labtechnologies, GmbH
11.1998 - 01.2000
- Designed new marketing brochures and advertisements for existing and new instruments; unified global marketing message, promotional items, and advertising campaign while incorporating some cultural diversity based on unique country’s market
- .Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
Technical Support Specialist
BMG Labtechnologies, Inc
04.1998 - 10.1998
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Research Technician
Duke University Medical Center
03.1996 - 04.1998
- Actively participated in lab meetings, sharing knowledge and expertise to foster a collaborative research atmosphere.
Education
Biology B.A, Chemistry B.A., Anthropology B.A. -
University of North Carolina at Chapel Hill
Chapel Hill, NC01.1995
Year Abroad Program -
University of Bristol, England
Bristol, England01.1993
Skills
- Articulate 360
- Adobe InDesign
- Vyond Video Animation
- Microsoft PowerPoint
- Word
- SharePoint
- Master Facilitator Certificate (ATD)
- Advanced E-Learning Certificate
- Change Management Certificate
- Management Skills Certificate
- Microlearning Certificate
- Leadership Development Program Certificate
Certification
- Certified Professional in Talent Development (2021)
- DiSC Certified Trainer (since 2016)
- Situational Leadership Certified Trainer (since 2018)
- Five Behaviors of a Cohesive Team (certified 2018)
- Crucial Conversations Certified Facilitator (since 2019)
- Better Conversations Every Day (2021)
- Lead 4 Success (2021)
Affiliations
- Life Sciences Trainers and Educators Network (LTEN)
- Association for Talent Development (ATD)
Timeline
Sr. Director, Learning and Development
Chiesi USA, Inc
03.2023 - Current
Director, Learning and Development
Chiesi USA, Inc
02.2017 - 03.2022
Sales Training, Senior Manager
Chiesi USA, Inc
01.2013 - 02.2017
Sales Training Manager
Chiesi USA, Inc
09.2009 - 01.2013
District Manager, Primary Care, East N.C. District
Boehringer Ingelheim Pharmaceuticals, Inc
07.2003 - 09.2009
Associate Product Manager
Biovail Pharmaceuticals, Inc
12.2002 - 07.2003
Corporate Sales Trainer
Biovail Pharmaceuticals, Inc
01.2002 - 12.2002
Vice President, Sales
BMG Labtechnologies, Inc
01.2000 - 01.2002
Product Manager
BMG Labtechnologies, GmbH
11.1998 - 01.2000
Technical Support Specialist
BMG Labtechnologies, Inc
04.1998 - 10.1998
Research Technician
Duke University Medical Center
03.1996 - 04.1998
Biology B.A, Chemistry B.A., Anthropology B.A. -
University of North Carolina at Chapel Hill
Year Abroad Program -
University of Bristol, England
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