CHRISTINE SWIER
Alexander
Summary
Experienced administrative professional with over 25 years of dedicated service in supporting high-achieving executives. Demonstrated drive and resourcefulness in consistently meeting professional needs with meticulous precision. Excelled in managing high-volume workloads within fast-paced and dynamic environments throughout my career. Proven track record of success in adapting to rapidly changing circumstances while maintaining a high level of organization and efficiency.
Overview
24
24
years of professional experience
Work History
Human Resources Coordinator
ManPower for Thermo Fisher Scientific
05.2024 - 10.2024
- Maintained human resources information system and kept employee files up to date and accurate
- Conducted new employee onboarding and provided ongoing orientation training
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture
- Handled employee inquiries and complaints regarding policy and benefits issues
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping
- Supported managers in addressing employee concerns, fostering positive workplace relationships
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed
- Designed and posted all company communication on Appspace
- Planned and worked company site events
Executive Assistant / Office Manager
HCA/Health Plus, LLC
04.2023 - 05.2024
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Improved office efficiency by implementing new filing systems and document management processes
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace
- Served as a liaison between departments to facilitate effective communication throughout the company
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Organized and coordinated conferences and monthly meetings
- Created and branded a new company logo
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Processed travel expenses and reimbursements for executive team and senior management group
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives
- Facilitated training and onboarding for incoming office staff
Family Caregiver
Father
05.2019 - 12.2022
- Assisted with daily living activities, running errands, and household chores
- Maintained ongoing education in caregiving best practices, staying current on industry standards and incorporating new knowledge into daily routines
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Transported to events and activities, medical appointments, and shopping trips
- Provided compassionate and patient-focused care to cultivate well-being
Assistant to the Director
CBC IDD
03.2016 - 04.2019
- Enhanced the efficiency of the Director's daily operations by managing schedules, organizing meetings, and handling correspondence
- Contributed to the development of new departmental policies by participating in brainstorming sessions and providing insightful suggestions
- Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce
- Kept high average of performance evaluations
- Created, prepared, and delivered reports to various departments
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals
- Kept clients engaged in social networks and communities for personal health and growth
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports
- Instrumental in achieving positive outcomes for clients by consistently developing realistic action plans aligned with specific goals and objectives
Customer Service Manager
Lifetouch, Inc.
06.2011 - 10.2015
- Researched and corrected customer concerns to promote company loyalty
- Negotiated contracts with outside carriers to minimize costs to company and customers
- Leveraged data and analytics to make informed decisions and drive business improvements
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Assisted in organizing and overseeing assignments to drive operational excellence
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Territory Manager
Presentation Systems South, Inc.
08.2008 - 09.2010
- Expanded territory coverage by strategically identifying and targeting high-potential accounts
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently
Executive Assistant to the SVP
McGraw-Hill Companies
11.2006 - 09.2010
- Reduced SVP's workload, allowing increased focus on strategic initiatives, through effective delegation of tasks to appropriate team members
- Enhanced communication between departments by organizing regular interdepartmental meetings and followups
- Increased accuracy in expense reporting by meticulously tracking receipts and reconciling all expenditures monthly
- Facilitated swift decision-making processes by compiling relevant data, creating comprehensive reports, and presenting findings to the SVP
- Aided the SVP in prioritizing tasks based on urgency, importance, or potential impact on overall business objectives
- Promoted efficient collaboration among team members via effective organization of shared resources such as templates, guides, and reference materials
- Handled confidential and sensitive information with discretion and tact
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Facilitated training and onboarding for incoming office staff
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Updated spreadsheets and created presentations to support executives and boost team productivity
Account Manager
Follett Educational Services
03.2006 - 10.2006
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Developed customized account plans for clients to help them achieve their business goals
- Collaborated with sales team to identify potential upsell opportunities and expand client base
Assistant to the Director of Financial Aid
Benedictine University
11.2001 - 03.2006
- Conducted variance analyses to identify areas for cost savings or potential revenue generation opportunities
- Prepared comprehensive financial reports, including balance sheets, income statements, and cash flow statements for executive review
- Collaborated with external auditors for timely completion of annual audits and resolution of any identified issues
- Streamlined accounts payable management, reducing processing times and improving cash flow
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
Executive Assistant to Director of Radiology
Central DuPage Hospital
01.2002 - 11.2004
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Improved office efficiency by implementing new filing systems and document management processes
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Answered high volume of phone calls and email inquiries
- Uphold strict timetables by maintaining accurate, balanced calendars
Executive Assistant to the Vice President
IKON Office Solutions
10.2000 - 05.2002
- Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms
- Increased office efficiency by maintaining organized filing systems and updating database records
- Safeguarded sensitive company information through strict adherence to confidentiality protocols when handling documents and communications
- Assisted in employee retention efforts by coordinating performance review schedules and facilitating feedback sessions between the Vice President and team members
- Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs
- Promoted a healthy work-life balance for the Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened calls and emails and responded accordingly to support executive correspondence
- Worked with senior management to initiate new projects and assist in various processes
Education
Nursing CNA -
Cape Fear Community College
Wilmington, NCInterior Design -
College of DuPage
Glen Ellyn, ILBusiness Administration -
University of Wisconsin Whitewater
Whitewater, WIYork Community H.S. -
Elmhurst, ILSkills
- Executive Support
- Business Administration
- Meeting planning
- Multitasking Abilities
- Ability to work independently
- Strong interpersonal skills
- Team Player
- Exceptional Customer Service
- Meticulous attention to detail
- Document Preparation
- Filing and data archiving
- Professional and mature
- Schedule & calendar planning
- Customer Service-Oriented
- Professionalism
- Sales
- Marketing
- Microsoft Office: Access
- Microsoft Office: Excel
- Microsoft Office: Outlook
- Microsoft Office: Powerpoint
- Microsoft Office: Publisher
- Microsoft Office: Word
- Microsoft Office: 365
- Google Docs
- Goldmine
- OMD
- On-Target
- Banner
- Penrad
- PACS
- Quickbooks
- AS400
- Contact Manager (CSM)
- E-Commerce
- Salesforce
- SAP/ERP
- ADP
- Workday
Timeline
Human Resources Coordinator
ManPower for Thermo Fisher Scientific
05.2024 - 10.2024
Executive Assistant / Office Manager
HCA/Health Plus, LLC
04.2023 - 05.2024
Family Caregiver
Father
05.2019 - 12.2022
Assistant to the Director
CBC IDD
03.2016 - 04.2019
Customer Service Manager
Lifetouch, Inc.
06.2011 - 10.2015
Territory Manager
Presentation Systems South, Inc.
08.2008 - 09.2010
Executive Assistant to the SVP
McGraw-Hill Companies
11.2006 - 09.2010
Account Manager
Follett Educational Services
03.2006 - 10.2006
Executive Assistant to Director of Radiology
Central DuPage Hospital
01.2002 - 11.2004
Assistant to the Director of Financial Aid
Benedictine University
11.2001 - 03.2006
Executive Assistant to the Vice President
IKON Office Solutions
10.2000 - 05.2002
Nursing CNA -
Cape Fear Community College
Interior Design -
College of DuPage
Business Administration -
University of Wisconsin Whitewater
York Community H.S. -
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