Christine Milani
Apex
Summary
Dynamic professional with extensive experience in customer service and employee training at Au Bon Pain. Proven track record in conflict resolution and team building, enhancing customer satisfaction and operational efficiency. Skilled in inventory management and cash handling, consistently fostering a productive and organized work environment.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Bare Blends
03.2023 - 12.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored customers concerns with friendly and Knowledgeable service promptly and effectively.
- Oversaw the training of new employees on company polices and procedures.
- Maintained and suggested sales for customer's daily.
Manager/Assistant Front End Supervisor
Au Bon Pain
05.2015 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Secretary/Chemical Dependency Counselor Assistant
The Next Step/Betty Center
05.2014 - 03.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow up calls.
- Handled medications with clients, signed in and out medication on delivery.
Education
No Degree - Addiction Counseling
ACCA
Albany, NY01-2022
High School Diploma -
Westlake High
Hawthorne, NV06-1981
Skills
- Customer service
- Employee training
- Conflict resolution
- Team building
- Inventory management
- Cash handling
Timeline
Front End Supervisor
Bare Blends
03.2023 - 12.2024
Manager/Assistant Front End Supervisor
Au Bon Pain
05.2015 - 03.2023
Secretary/Chemical Dependency Counselor Assistant
The Next Step/Betty Center
05.2014 - 03.2023
No Degree - Addiction Counseling
ACCA
High School Diploma -
Westlake High
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