Christine Hall

· Managed administrative operations for Child and Youth Programs (CDC, SAC, FCC, and Youth Programs), maintaining correspondence, office files, records, statistical reports, and financial documentation.

· Maintained accurate child registration and enrollment records, ensuring all documentation was current, complete, and compliant.

· Operated automated recordkeeping and payment systems to produce correspondence, spreadsheets, reports, charts, and other administrative documents.

· Operated automated recordkeeping and payment systems, producing timely correspondence, spreadsheets, reports, and charts to support administrative functions.

· Prepared and submitted daily, weekly, and monthly reports in compliance with organizational policies and reporting requirements.

· Reviewed and proofread reports and correspondence for accuracy, researched discrepancies, and communicated unresolved issues to management.

· Provided front desk reception services by greeting patrons, answering inquiries, checking participants in and out, and delivering exceptional customer service.

· Managed telephone communications, directing calls and resolving customer concerns to enhance service quality and satisfaction.

· Managed telephone communications, directed calls appropriately, and resolved customer concerns promptly and professionally.

· Monitored office and reception supplies, coordinating replenishment requests to maintain operational efficiency and support daily activities.

· Assisted with maintaining program waitlists and resource referral services while ensuring confidentiality and accuracy of participant information.

· Demonstrated strong organizational, communication, customer service, data entry, and problem-solving skills in a fast-paced administrative environment.