Christina Hope Stein
Leicester
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
14
years of professional experience
Work History
Supervisor
Teleperformance USA
Panama City Beach
06.2014 - 10.2024
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Department Manager
Walmart
Cornelia
08.2010 - 03.2014
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily sales figures to track trends in customer buying behavior.
- Developed promotional campaigns to increase brand recognition in target markets.
- Resolved customer complaints and issues promptly and professionally.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Education
GED -
East Hall High School
Gainesville, Ga09-2001
Skills
- Employee training
- Performance evaluation
- Policy development
- Recruitment processes
- Team leadership
- Customer service
- Conflict resolution
- Coaching staff
- Process improvement
- Training and mentoring
- Coaching and mentoring
- Performance management
- Team building
- Verbal and written communication
- Employee motivation
- Payroll processing
- Expectation setting
- Process monitoring and improvement
- Problem-solving
- Organizational skills
- Task prioritization
- Multitasking capacity
Timeline
Supervisor
Teleperformance USA
06.2014 - 10.2024
Department Manager
Walmart
08.2010 - 03.2014
GED -
East Hall High School