Christina Alexandria Quick
Leland
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Branch Manager I
Lendmark Financial Services, LLC
Wilmington
07.2024 - Current
- Maintaining logs in accordance with state, and federal guidelines as well as Lendarks
- Servicing accounts daily
- Reviewing credit bureaus
- Ethical Leadership
- Diffusing high-strung situations
- Training staff on policy and procedures
- Managing Dealertrack to keep title work in compliance
- Calculating payment quotes while exceeding company goals and standards
- Discussing insurance and the benefits tailoring to the client’s needs
- Analyzing credit to upsell a loan
- Filing insurance claims in a timely manor
- Maintaining records in accordance with Lendmark policy
- Notarizing title work
- Managing staff to meet monthly targets with loan goals and delinquencies.
- Evaluate the underwriting of all loans in the branch.
- Underwriting
- Closings
- Manage and maintain strong working relationships with our merchants and dealers.
- Establish new merchant and dealer relations.
- Auto financing
- Managed daily operations of branch to ensure efficient service delivery.
- Led team meetings to discuss performance and set strategic goals.
Loan Consultant II
Lendmark Financial Services, LLC.
Wilmington
06.2020 - 07.2024
- Evaluated loan applications for compliance with company policies and regulations.
- Assisted clients in understanding loan options and terms available at Lendmark.
- Processed documentation and ensured accuracy for loan disbursement procedures.
- Managed client inquiries through phone and email, providing timely responses.
- Collaborated with team members to streamline the application review process.
- Coordinated with underwriting teams to resolve issues on pending applications.
- Developed loan documents and gathered necessary information from clients.
- Responded promptly to all customer inquiries regarding financing options and services provided by the company.
- Assisted customers with completing loan applications accurately and thoroughly.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Evaluated existing accounts for possible refinancing opportunities based on changing economic trends or customer needs.
- Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Analyzed potential marketing opportunities to develop future business prospects and build pipelines and supported offsite and outbound promotions and sales campaigns.
- Locked loans in system with agreed-upon terms and managed locked pipelines through funding process.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Understood and complied with Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
- Negotiated terms of repayment with customers who experienced difficulty repaying loans on time.
- Conducted credit checks to verify customer eligibility for loans.
- Analyzed customer's credit reports, tax returns, income statements. in order to determine creditworthiness.
Sr. Loan Consultant
Time Financing Service
06.2015 - 06.2020
- Reviewing loan files
- Counting cash drawers
- Managing NSF log
- Managing title log
- Deescalating high strung scenarios
- Training staff
- Controlling delinquency
- Problem solving
- Quick turnaround time on loan products
- Efficient communication skills when discussing delinquent accounts
- Guided clients through loan application processes and documentation requirements.
- Evaluated borrower creditworthiness and financial histories for loan approvals.
- Collaborated with team members to streamline loan processing workflows.
- Educated clients on various financing options and terms available.
- Reviewed loan agreements for compliance and accuracy before finalization.
- Assisted in resolving client inquiries and issues regarding loan products.
- Mentored junior consultants on industry best practices and client interactions.
- Participated in training sessions designed to stay abreast of changing laws and regulations related to consumer lending.
- Verified accuracy of documentation submitted by borrowers during the application process.
- Oversaw the closing process including verifying all paperwork was completed correctly before disbursement of funds.
- Ensured compliance with federal regulations governing consumer lending practices.
- Tracked progress of existing loans throughout the life cycle ensuring timely payment processing and resolution of any issues that arose.
- Provided support to loan applicants regarding the process and requirements for obtaining a loan.
- Researched and analyzed client financial information to determine eligibility for loans.
- Assisted customers in selecting appropriate loan products based on their individual needs.
- Reviewed loan applications for accuracy and completeness prior to submission to lenders.
- Responded promptly to customer inquiries regarding their current or pending loans via phone calls or emails.
- Maintained detailed records of all customer interactions, transactions, and correspondence.
- Delivered high levels of customer service to facilitate smooth processes.
- Recommended loan approvals and denials based on customer loan application reviews.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Performed daily maintenance of loan applicant database.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Approved loan within specified limits or referred to appropriate approval level.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Tracked and managed new leads and followed up on referral business.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Managed pipeline for originated loans through closing and complete required management reports.
Education
Associate - Economics
Cape Fear Community College
Skills
- Time management
- Collaboration
- Compliance
- Conflict Resolution
- Multi-tasking
- Product knowledge
- Customer relationship management
- Critical thinking
- Decision making
- Data entry
- Detail-oriented
- Data analysis
- Patience
- Adaptability
- Persuasive speaking skills
- Empathy
- Loan underwriting
- Credit analysis
- Auto financing
- Policy compliance
- Account servicing
- Team management
- Training and development
- Marketing strategy
- Staff leadership
- Effective communication
- Ethical leadership
- Performance evaluation
- Conflict resolution
- Financial administration
- Performance reviews
- Business planning
- Staff supervision
- Relationship management
- Work prioritization
- Risk analysis
- Strategic planning
- Decision-making
- Resourceful nature
- Employee monitoring
- Friendly
- Loan documentation
- Sales planning
- Branch operations management
- Customer and vendor relations
- Strong interpersonal skills
- Financial oversight
- document flow coordination
- Regulatory compliance
- People-oriented
- Business development
- Risk mitigation
- Knowledge of equifax application engine
- Information security
- Excellent communication skills
- Marketing
- Proficient in MS office
- Federal regulations
- Reporting
- Security and safety protocols
- Verbal/written communication
- Relationship building
- Team supervision
- Basic mathematical aptitude
- Goals and performance
- Approachable
- Cash handling
- Customer service
- Sales development
- Collections
References
- Mamie Holt, Family Friend, 252-725-2943
- Erin Dodge, General Manager, 910-264-3287
Timeline
Branch Manager I
Lendmark Financial Services, LLC
07.2024 - Current
Loan Consultant II
Lendmark Financial Services, LLC.
06.2020 - 07.2024
Sr. Loan Consultant
Time Financing Service
06.2015 - 06.2020
Associate - Economics
Cape Fear Community College