Summary
Overview
Work History
Education
Skills
Timeline
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Christina Ward

Concord,North Carolina

Summary

Experienced with patient safety protocols and monitoring. Utilizes keen observational skills to identify and address potential hazards. Knowledge of effective communication techniques to ensure secure and supportive environment for patients.

Overview

27
27
years of professional experience

Work History

Patient Safety Attendant

Atrium Healthcare
10.2020 - Current
  • Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
  • Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
  • Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
  • Executed regular rounds to detect and resolve safety issues, improving patient health.
  • Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.

Front Office Manager

Faithful Nurses Homecare
01.2016 - 06.2018
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Certified Nursing Assistant

Unlimited Healthcare
06.2003 - 12.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Assistant Manager - Behavioral Cottage

Leake & Watts RTC
06.1998 - 09.2002
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Ensured the milieu environment remained clean, safe, and organized.
  • Developed strong working relationships with staff, fostering a positive work environment. Responsible for the housing of 22 female residents in a Semi Secure Unit. Responsibilities included scheduling a team of 24 staff members.
  • Oversaw all cash transactions, metro passes, petty cash and residents money deposits. documentation of all billing transactions for both residents and monthly milieu expenses.

Education

Health Care Administration

Monroe College
Bronx, NY

Health Education

Ultrasound Diagnostics
Elmsford, NY
09.2000

Skills

  • Patient care techniques
  • Basic life support
  • Reliability and punctuality
  • Mental health awareness
  • De-escalation techniques
  • Teamwork and collaboration
  • Problem-solving abilities
  • Excellent communication
  • Certified in CPR/AED
  • Analytical thinking
  • Geriatric care
  • Crisis intervention
  • Mobility assistance
  • Written communication
  • Professional demeanor
  • Health education
  • Special needs support
  • Medical office management

Timeline

Patient Safety Attendant

Atrium Healthcare
10.2020 - Current

Front Office Manager

Faithful Nurses Homecare
01.2016 - 06.2018

Certified Nursing Assistant

Unlimited Healthcare
06.2003 - 12.2016

Assistant Manager - Behavioral Cottage

Leake & Watts RTC
06.1998 - 09.2002

Health Care Administration

Monroe College

Health Education

Ultrasound Diagnostics

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Christina Ward