Christina Vickers
Charlotte,NC
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
17
17
years of professional experience
Work History
Senior Virtual Monitoring Specialist
Clear Partners/Fedora Intertech
01.2020 - Current
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
Customer Service Representative
Broad River Furniture
08.2019 - 08.2020
- Managed high call volumes while maintaining professionalism and a calm demeanor under pressure.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
Licensed Insurance Agency
TranzAct
02.2019 - 01.2020
- Handled incoming and outgoing calls dealing with insurance customers questions and concerns.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Security Operation Specialist
Universal Monitoring
04.2017 - 07.2019
- Managed a high volume of incoming and outgoing calls with efficiency and professionalism.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Worked in loss prevention, and practiced safety management.
- Assisted in emergency situations, providing timely response and coordination with first responders.
Customer Service Representative
Corestaff
04.2015 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative Level 3
Iverify Security
05.2011 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Staff Crew Trainer
McDonalds
01.2011 - 01.2011
Cashier/Customer Service Representative
Bloom
01.2008 - 01.2009
Education
High School Diploma -
Kennedy Charter Public School
Charlotte, NC05.2006
Skills
- Administrative Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Oral and written communication
- Clerical Support
- Database entry
- Data Entry
Additional Information
Proficiency in Microsoft Office, First Aid Certification,
Timeline
Senior Virtual Monitoring Specialist
Clear Partners/Fedora Intertech
01.2020 - Current
Customer Service Representative
Broad River Furniture
08.2019 - 08.2020
Licensed Insurance Agency
TranzAct
02.2019 - 01.2020
Security Operation Specialist
Universal Monitoring
04.2017 - 07.2019
Customer Service Representative
Corestaff
04.2015 - 02.2016
Customer Service Representative Level 3
Iverify Security
05.2011 - 04.2015
Staff Crew Trainer
McDonalds
01.2011 - 01.2011
Cashier/Customer Service Representative
Bloom
01.2008 - 01.2009
High School Diploma -
Kennedy Charter Public School
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