Christina Tilson
Marshville
Summary
I am Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Financial Services Representative
First Citizens Bank
Marshville
07.2018 - Current
- Assisted customers with account inquiries and financial product options.
- Educated clients on banking services and investment opportunities.
- Processed loan applications and facilitated approvals for clients.
- Build relationships with customers and small business owners to be their primary source of contact for whatever they need
- Coordinated with various departments to resolve customer issues efficiently.
- Managed customer accounts, ensuring compliance with bank policies and regulations.
- Delivered exceptional service by addressing client needs promptly and effectively.
- Trained new staff on banking procedures and customer interaction techniques.
- Developed strong relationships with clients to promote loyalty and retention.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Ensured that all customer inquiries were answered promptly and completely.
- Cold-called potential clients to discuss available financial products and services.
- Fostered relationships with new and existing customers through excellent customer service skills.
Customer Service Representative
Lowes Home Improvment
Sylva
08.2016 - 06.2018
- Assisted customers in locating products and providing product information.
- Handled customer inquiries and resolved complaints efficiently and courteously.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization by restocking shelves and ensuring product display integrity.
- Educated customers on promotions, warranties, and return policies effectively.
- Trained new employees on customer service protocols and store procedures.
Certified Nursing Assistant
Givens Highland Farms
Black Mountain
02.2014 - 08.2016
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident living areas.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to develop personalized care plans.
- Provided emotional support and companionship to residents and families.
- Answered call lights promptly and responded to patient needs accordingly.
Education
BBA - Marketing
Western Carolina University
Cullowhee, NC 08.2016 - 05.2018
Some College (No Degree) - Transfer Student
Asheville Buncombe Technical Community College
Asheville, NCSkills
- Customer relationship management
- Financial product knowledge
- Loan processing
- Regulatory compliance
- Communication skills
- Relationship Building
- Canva
- Organization
- Customer Service
- Problem solving
- Time management
- Active listening
Certification
- Series 6
- Series 63
- NC Life and Health Insurance
Timeline
Financial Services Representative
First Citizens Bank
07.2018 - Current
Customer Service Representative
Lowes Home Improvment
08.2016 - 06.2018
BBA - Marketing
Western Carolina University
08.2016 - 05.2018
Certified Nursing Assistant
Givens Highland Farms
02.2014 - 08.2016
Some College (No Degree) - Transfer Student
Asheville Buncombe Technical Community College