Christina Schooley
Raleigh
Summary
Hardworking and passionate job seeker with strong organizational skills to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Full-time Associate/Key Holder
Bed Bath And Beyond
09.2021 - 07.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Operated POS terminals and cash drawer balancing.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build a welcoming and positive atmosphere within thestore.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Administrative Assistant
Bay Leaf Baptist Church
05.1997 - 04.2023
- Currently maintain database system
- Keep the calender of events current by making sure there are no overlapping events. Inputting new events on the calendar and pushing the event to the website and the app.
- Coordinate overseas mission trips by booking airline tickets and hotel reservations. Keeping adetailed list of participants and the funds raised or paid per participant.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Work with committees to facilitate large events.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Offered technical support and troubleshooting issues to enhance office productivity.
- Coordinate with the Committee Leader and the Pastor on one of our largest event fundraiser with a dinner that sells over 350 tickets and has over 300 auction items. I am responsible to be the gatekeeper of all auction items and displays and lead the committee from the setting up to taking down of the event.
Orders Processing
VetOvation
08.2023 - Current
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Keep track of loaner products and corresponding with customers until product is serviced and returned.
- Help with inventory management.
Merchandise Associate
HomeGoods
08.2023 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Supported store events and promotions, engaging customers and driving sales growth.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced and thanked all customers.
Education
General Studies
Appalachian State University
Boone, NCEconomics And Computer Skills
Catawba Valley Community College
Hickory, NCHigh School Diploma -
Friendship Christian School
RaleighSkills
- Computer Proficiency
- Microsoft Word, PowerPoint, Excel
- Concur
- Snap
- Database Maintenance
- Managing Customer Needs
- Team Contribution
- Plan Projects
- Administration and Reporting
- Scheduling and Coordinating
Additional Information
I have the willingness to learn new things. If there is something that I might not know I will teach myself so that I am well knowledgeable.
Timeline
Orders Processing
VetOvation
08.2023 - Current
Merchandise Associate
HomeGoods
08.2023 - Current
Full-time Associate/Key Holder
Bed Bath And Beyond
09.2021 - 07.2023
Administrative Assistant
Bay Leaf Baptist Church
05.1997 - 04.2023
General Studies
Appalachian State University
Economics And Computer Skills
Catawba Valley Community College
High School Diploma -
Friendship Christian School
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