Christina Schooley
Raleigh
Summary
Hardworking and passionate job seeker with strong organizational skills to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Full-time Associate/Key Holder
Bed Bath And Beyond
Raleigh, NC
09.2021 - 07.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Operated POS terminals and cash drawer balancing.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Greeted all customers warmly to build a welcoming and positive atmosphere within thestore.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Administrative Assistant
Bay Leaf Baptist Church
Raleigh, NC
05.1997 - 04.2023
- Currently maintain database system
- Keep the calender of events current by making sure there are no overlapping events. Inputting new events on the calendar and pushing the event to the website and the app.
- Coordinate overseas mission trips by booking airline tickets and hotel reservations. Keeping adetailed list of participants and the funds raised or paid per participant.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Work with committees to facilitate large events.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Offered technical support and troubleshooting issues to enhance office productivity.
- Coordinate with the Committee Leader and the Pastor on one of our largest event fundraiser with a dinner that sells over 350 tickets and has over 300 auction items. I am responsible to be the gatekeeper of all auction items and displays and lead the committee from the setting up to taking down of the event.
Orders Processing
VetOvation
Raleigh, NC
08.2023 - Current
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Keep track of loaner products and corresponding with customers until product is serviced and returned.
- Help with inventory management.
Merchandise Associate
HomeGoods
Raleigh, NC
08.2023 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Supported store events and promotions, engaging customers and driving sales growth.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced and thanked all customers.
Education
General Studies
Appalachian State University
Boone, NCEconomics And Computer Skills
Catawba Valley Community College
Hickory, NCHigh School Diploma -
Friendship Christian School
RaleighSkills
- Computer Proficiency
- Microsoft Word, PowerPoint, Excel
- Concur
- Snap
- Database Maintenance
- Managing Customer Needs
- Team Contribution
- Plan Projects
- Administration and Reporting
- Scheduling and Coordinating
Additional Information
I have the willingness to learn new things. If there is something that I might not know I will teach myself so that I am well knowledgeable.
Timeline
Orders Processing
VetOvation
08.2023 - Current
Merchandise Associate
HomeGoods
08.2023 - Current
Full-time Associate/Key Holder
Bed Bath And Beyond
09.2021 - 07.2023
Administrative Assistant
Bay Leaf Baptist Church
05.1997 - 04.2023
General Studies
Appalachian State University
Economics And Computer Skills
Catawba Valley Community College
High School Diploma -
Friendship Christian School