Christina Robles
Fayetteville
Summary
Detail-oriented Patient Care Coordinator with expertise in coordinating appointments and managing records. Proven ability to enhance patient satisfaction through effective communication and streamlined care processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Therapy Playground
Fayetteville
12.2025 - Current
- Coordinated patient appointments and therapy sessions to optimize scheduling efficiency.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Responded to patient inquiries promptly, providing exceptional customer service at all times.
- Collaborated with healthcare team members to streamline patient care processes effectively.
- Maintained confidentiality of patient information following HIPAA regulations diligently.
- Organized patient intake paperwork and verified insurance details for smooth processing.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up visits to enhance continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Responded promptly to any emergency situations that arose within the facility.
- Ensured regulatory compliance and maintained professionalism in all patient service interactions.
- Completed insurance verifications and claim forms for patient intake and processing.
- Ensured effective communication by promptly directing care team messages and documents to relevant staff.
- Assisted patients in understanding their care plans and healthcare options.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Managed patient appointments, ensuring efficient scheduling and rescheduling.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Cultivated positive relationships with patients to enhance satisfaction scores and facilitate optimal care outcomes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Counseled patients on potential financial liabilities and payment requirements.
Care Coordinator
Breakthrough PT
Fayetteville
06.2021 - 11.2025
- Coordinated patient care plans with healthcare team members and families to ensure comprehensive support.
- Facilitated communication between patients and healthcare providers effectively.
- Guided patients in navigating insurance benefits and financial inquiries to enhance their access to care.
- Managed appointment scheduling and follow-up reminders for patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Delivered emotional support to patients facing challenging health issues, fostering trust and understanding.
- Maintained accurate patient records in electronic health systems.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Explained policies, procedures and services to patients.
- Supported staff training on patient care protocols and best practices.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Oversaw and evaluated performance of medical, clerical, and maintenance staff to ensure operational efficiency.
- Recruited, hired and trained new medical and facility staff.
Education
Bachelor of Science - Clinical Psychology
Methodist University
Fayetteville, NC12-2026
Medical Billings Claim Specialist -
U.S. Career Insitute
Fort Collins, CO01-2023
Certified Medical Assistant -
U.S. Career Institute
Fort Collins, CO01-2020
High School Diploma -
Sparks High School
Sparks, NV06-1994
Skills
- Patient care coordination
- Electronic health records
- Healthcare documentation
- Patient registration
- Patient records management
- Patient documentation
- Medical terminology
- Insurance verification
- Medical billing
- Payment collection
- Payment negotiation
- Insurance practices
- HIPAA compliance
- HIPAA protocol adherence
- Regulatory compliance
- Patient safety
- Health information management
- Clinical practice operations
- Office administration
- Scheduling
- Appointment scheduling
- Filing and recordkeeping
- Inventory management
- Software proficiency
- Attention to detail
- Effective communication
- Written communication
- Team collaboration
- Customer service
- Problem resolution
- Critical thinking skills
- Meeting preparation
- Multitasking
- Organizational standards
- Team building
- New hire training
- Relationship building
- Patient satisfaction
- Patient flow management
- Policy compliance
- Patient confidentiality
- Patient flow management
- Team building
Certification
- Medical Spanish 1
Accomplishments
- Care Coordinator of the year 2023
Timeline
Patient Care Coordinator
Therapy Playground
12.2025 - Current
Care Coordinator
Breakthrough PT
06.2021 - 11.2025
Bachelor of Science - Clinical Psychology
Methodist University
Medical Billings Claim Specialist -
U.S. Career Insitute
Certified Medical Assistant -
U.S. Career Institute
High School Diploma -
Sparks High School