Christina Rivenburg
Mooresville,NC
Summary
Experienced professional dedicated to achieving organizational goals. Proficient in leading, guiding, and directing high-performing teams. Possesses excellent interpersonal skills and fluency in multiple languages, facilitating effective communication with a diverse workforce and customer base.
Overview
5
5
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Solutions
Charlotte, NC
02.2024 - Current
- Verify insurance using EPIC, DECO, translate English to Spanish when needed, assist patients in applying for Medicaid and Disability when eligible. My approvals are higher in number by 15% than others with a case load of over 50 patients or more a week.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients on available resources and community programs, increasing their access to needed services.
Spanish Teacher
Langtree charter academy
Mooresville, North Carolina
08.2021 - 06.2023
- Taught Spanish I to middle school and high school students
- Utilized classroom management skills, prepared lesson plans, and communicated with parents and staff. I was able to impact over a hundred students with 80% of students passing with a B or higher
- Used written exercises to test and develop reading and writing foreign languages.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Conducted foreign language exams to determine fluency and comprehension.
Covid Patient Screener
Lake Norman Regional Medical Center
11.2020 - 08.2021
- Screened patients entering the facility for COVID-19 risks according to medical center policies
- Translated for patients between English and Spanish providing important health information in a timely manner
Crew Leader
Metrolina Greenhouse
02.2020 - 11.2020
- Supervised approximately 25 employees per shift
- Used the computer system to input numbers and details to track plant movement
- Translated orders from English to Spanish
Education
Bachelor of Arts - Spanish-Language Translation
University of North Carolina Charlotte
Charlotte, NC12.2026
Skills
- Bilingual English/Spanish
- Customer Service
- Team Leadership
- Policy Compliance
- Data Management
- Employee Training
- Conflict Resolution
Spanish fluency
- Translation techniques
- Customer service
- Data entry
- Effective communication
- Caseload management
- Proficient in Epic and Advocate
- Patient registration
Languages
Spanish
Full Professional
Timeline
Patient Advocate
Elevate Patient Financial Solutions
02.2024 - Current
Spanish Teacher
Langtree charter academy
08.2021 - 06.2023
Covid Patient Screener
Lake Norman Regional Medical Center
11.2020 - 08.2021
Crew Leader
Metrolina Greenhouse
02.2020 - 11.2020
Bachelor of Arts - Spanish-Language Translation
University of North Carolina Charlotte
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