Detail-oriented Security and Operations Professional experienced in loss prevention, detention supervision, and front desk operations. Delivered enhanced safety and teamwork through effective leadership and problem-solving skills. Focused on financial reconciliation and guest service management, ensuring accurate reporting and improved guest satisfaction.
Work History
Night Auditor
3 Months
Ridgecrest Conference Center | 08.2026 - 11.2026
Reconciled nightly folios, ensuring accurate posting of room charges, payments, and adjustments.
Balanced cash drawers and prepared audit reports for management review.
Verified guest accounts, resolving discrepancies before day-shift handoff.
Processed late check-ins and check-outs while maintaining service standards.
Coordinated with front desk and housekeeping to address room status updates and guest needs.
Monitored reservation system activity, maintaining accurate records and audit trails.
Key Holder
11 Months
Dollar General | 08.2025 - 07.2026
Supervised store opening and closing procedures, ensuring cash controls, alarms, and security standards remained compliant.
Trained associates on register operations, customer service, and recovery procedures to support consistent front-end execution.
Monitored sales floor conditions, restocked merchandise, and maintained planograms to improve product availability.
Processed cash, balanced tills, and prepared deposits with accuracy to reduce variances and improve accountability.
Directed daily workflow during manager absence, assigning priorities and supporting smooth store operations.
Detention Officer
4 Months
Rutherfordton County Sheriff Office | 03.2025 - 07.2025
Supervised inmate housing areas to maintain security, order, and compliance with detention center procedures.
Inspected cells, doors, and perimeter controls to identify safety hazards and prevent contraband movement.
Monitored inmate behavior and documented incidents, disturbances, and rule violations with accuracy.
Coordinated inmate movement for meals, visitation, intake, and transport while preserving custody standards.
Detective Sergeant
5 Years 9 Months
Buncombe County Detention Center | 08.2018 - 05.2024
Supervised detention investigations, ensuring accurate evidence collection and case documentation.
Investigated inmate incidents, interviews, and complaints in compliance with correctional policies.
Coordinated with patrol officers, prosecutors, and court staff on criminal and administrative matters.
Directed shift personnel, maintaining secure inmate movement and facility operations.
Reviewed reports, affidavits, and records for completeness, accuracy, and legal sufficiency.
Trained sergeants and deputies on investigative procedures, report writing, and detention protocols.
Enforced safety standards, responding to emergencies and escalating security threats.
Evaluated operational issues, recommending process improvements for detention and investigative workflows.
Trained team members on agency processes, court procedures and investigation strategies.
Supported the development of new policies within the department by providing input on best practices based on real-world experience.
Loss Prevention Manager
10 Months
Kohls Corp | 09.2017 - 07.2018
Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Enforced safety standards while responding to escalations, workplace incidents, and suspicious activity.
Prepared detailed incident reports and supported law enforcement during active investigations.
Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
Loss Prevention Manager
2 Years 5 Months
Home Depot, USA | 11.2013 - 04.2016
Directed asset protection programs to reduce shrink and strengthen store security protocols.
Monitored surveillance systems and exception reports to identify theft, fraud, and policy violations.
Led internal investigations, documenting incidents and coordinating case files for management review.
Trained associates on loss prevention procedures, safety expectations, and emergency response protocols.
Conducted store audits to verify compliance with merchandising, cash handling, and inventory controls.
Partnered with operations leaders to correct vulnerabilities and improve shortage prevention practices.
Loss Prevention Officer
1 Year 7 Months
Belk | 09.2010 - 04.2012
Monitored sales floor fitting rooms and entrances to help deter theft and spot suspicious activity.
Reviewed CCTV footage and alarm activity to assist incident investigations and case documentation.
Completed detailed incident reports for theft, policy violations, and safety concerns.
Conducted floor walks to identify shrink risks, merchandise vulnerabilities, and unsecured inventory.
Worked with store associates to reinforce loss prevention procedures and improve security awareness.
Sheet Turner
7 Years 4 Months
Columbia Forest Products Inc. | 06.1998 - 10.2005
Coordinated changeovers and setup adjustments to support efficient transitions between production runs.
Verified veneer dimensions and surface quality against specifications before releasing material for next process.
Monitored equipment performance and performed routine troubleshooting to minimize downtime during shifts.
Trained new operators on lathe controls, material handling, and quality checks.
Followed safety procedures and lockout/tagout requirements to maintain secure work environment.
Education
GED
McDowell Tech | Marion NC
Emergency Medical Tech Basic - Emergency Medicine
McDowell Tech | Marion, NC
DOCC Cert - Detention Officer
ICC | Rutherfordton, NC
Skills
Guest service management
Multitasking and prioritization
Issue resolution
Multitasking and organization
Cash handling
Decision-making
Conflict resolution
Collaborative teamwork
Critical decision-making
Accomplishments
Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
Created and executed a new check-in process for guests arriving late in the evening which helped to shave an average of [Number] minutes off of the prior process.
Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
Timeline
Night Auditor
Ridgecrest Conference Center
08.2026 - 11.2026Read More
Key Holder
Dollar General
08.2025 - 07.2026Read More
Detention Officer
Rutherfordton County Sheriff Office
03.2025 - 07.2025Read More
Detective Sergeant
Buncombe County Detention Center
08.2018 - 05.2024Read More
Loss Prevention Manager
Kohls Corp
09.2017 - 07.2018Read More
Loss Prevention Manager
Home Depot, USA
11.2013 - 04.2016Read More
Loss Prevention Officer
Belk
09.2010 - 04.2012Read More
Sheet Turner
Columbia Forest Products Inc.
06.1998 - 10.2005Read More
McDowell Tech
GED
Read More
McDowell Tech
Emergency Medical Tech Basic from Emergency Medicine