Christina Napier
Gastonia
Summary
Focused Manager delivers consistent and professional work for every assignment. Offers 20+ years in Customer service industry environments and top-notch abilities in clerical and data entry. A dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
18
18
years of professional experience
Work History
Manager
The Rooster
Gastonia, NC
04.2023 - Current
- Stage Manager: Making sure performers stick to performance timeline
- Managing a small crew with different responsibilities
- Social Media Manager: maintaining brand awareness with knowledge with multiple types of software
- Security
- Bartending
Sales Representative
Bedazzled Bridal Formal
Gastonia, NC
11.2017 - 10.2020
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Described product to customers to accurately explain details and care of merchandise
- Monitored and reported on sales performance metrics to inform strategic decisions
- Resolved customer complaints and issues promptly to maintain high levels of satisfaction
- Implemented sales promotions and marketing campaigns to increase brand awareness and sales
- Cultivated strong relationships with new and existing clients to enhance customer loyalty
- Completed cold calls to former customers about upcoming promotions
- Detailed and precise garment orders using Salesforce software
Technical Support and CSR
Flextronics
Charlotte, NC
10.2007 - 02.2017
- Managed high-volume In person technical and warranty support
- Resolved complex software and customer issues with patience and understanding
- Enhanced customer loyalty by providing personalized service solutions
- Customer callbacks: Cold call and scheduled calls
- Maintained customer and company records by updating account information in database
Education
High School Diploma - Visual Arts
Northwest School Of The Arts
Charlotte06.1999
Skills
- Marketing
- Brand management
- Agile learner
- Staff Training and Development
- 45 WPM
- Customer Relationship Management
Timeline
Manager
The Rooster
04.2023 - Current
Sales Representative
Bedazzled Bridal Formal
11.2017 - 10.2020
Technical Support and CSR
Flextronics
10.2007 - 02.2017
High School Diploma - Visual Arts
Northwest School Of The Arts