Christina Mejia
Kannapolis
Summary
Dedicated Service-Oriented Professional with extensive experience in delivering executive support and leading teams in business operations. Proven expertise in office management, accounting, invoicing, and vendor negotiations, complemented by a commitment to exemplary customer service. Recognized for strong attention to detail and the ability to manage multiple priorities effectively. Aiming to leverage skills in database management and contract oversight to enhance organizational efficiency.
Overview
15
15
years of professional experience
Work History
General Manager
Advance Auto Parts
05.2025 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Main Street Auto
06.2024 - 05.2025
- Reviewed financial statements including profit and loss accounts, balance sheets, cash flow statements, ensuring accuracy of data.
- Developed marketing plans to promote products and services offered by the dealership and increase market share.
- Evaluated current policies and procedures for efficiency; recommended changes when appropriate.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operations Manager
Blue Compass RV
02.2024 - 06.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversight and responsibility over service advisor key tasks, customer satisfaction, business development, vendor management, safety, compliance, equipment maintenance, etc.
- Constantly pushing to meet and beat sales goals.
Service Advisor
Blue Compass RV
06.2022 - 02.2024
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Building Superintendent
Barnard College
06.2011 - 01.2021
- Collaborated with other departments within the organization on projects related to building operations.
- Supervised janitorial and maintenance staff to keep workers on task and complete assignments on time.
- Ordered cleaning supplies and maintenance materials to keep appropriate stock of inventory.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Inspected and maintained the physical condition of buildings and grounds, ensuring that any necessary repairs were completed in a timely manner.
Education
High School Diploma -
Edward Reynolds West Side High
Manhattan, NY06-2003
Skills
- Financial analysis & reporting
- Marketing strategy
- Performance evaluation
- Customer service
- Inventory control
- Staff training and development
- Client account management
Languages
Spanish
Professional
Education and Training
other
Timeline
General Manager
Advance Auto Parts
05.2025 - Current
General Manager
Main Street Auto
06.2024 - 05.2025
Operations Manager
Blue Compass RV
02.2024 - 06.2024
Service Advisor
Blue Compass RV
06.2022 - 02.2024
Building Superintendent
Barnard College
06.2011 - 01.2021
High School Diploma -
Edward Reynolds West Side High