Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina McGeorge

Jacksonville,NC

Summary

Dynamic culinary professional with extensive experience at Daddy Macs Bar and Grille, excelling in food safety and customer service. Proven track record in enhancing kitchen efficiency and training new hires for almost 20 years, while consistently delivering high-quality meals. Adept at multitasking and implementing innovative cooking techniques to elevate guest satisfaction.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

18
18
years of professional experience

Work History

Chef

Daddy Macs Bar and Grille
03.2023 - Current
  • Directed operation of grill, stove, and oven, followed by thorough cleaning.
  • Consistently met or exceeded company food safety guidelines through diligent adherence to sanitation practices for both ingredients and equipment.
  • Trained new fry cooks on proper techniques and safety protocols, contributing to an overall improvement in team performance.
  • Implemented time-saving strategies during peak hours, enabling the kitchen team to serve more customers without sacrificing quality.
  • Assisted with other stations as needed, demonstrating versatility and teamwork within the kitchen environment.
  • Increased speed of service by efficiently managing multiple orders simultaneously while adhering to strict quality standards.
  • Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.
  • Collaborated with fellow cooks for seamless coordination during high-volume shifts, resulting in reduced wait times for customers.
  • Provided exceptional customer service through prompt order completion and attention to special requests, resulting in positive feedback from patrons.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.

Cook Shift Leader

Sodexo USA
07.2021 - 03.2024
  • Proactively addressed potential bottlenecks during meal rushes by adjusting staffing levels or reallocating resources as necessary.
  • Worked closely with management to review performance metrics and identify areas for improvement, leading to increased productivity and quality control.
  • Demonstrated strong leadership skills by effectively assigning tasks, providing regular feedback, and maintaining open communication channels among team members.
  • Mentored junior team members on best practices in both frying techniques and overall kitchen operations, promoting a culture of excellence and continuous improvement.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.

Line Cook

Logans Roadhouse Grill
05.2016 - 07.2021
  • Placed orders to restock items before supplies ran out.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Improved kitchen efficiency by implementing streamlined cooking processes and procedures.

Certified Line Cook Trainer

Olive Garden Restaurant
12.2011 - 05.2016
  • Streamlined food preparation tasks for more efficient service during peak hours.
  • Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Prepared and served various food items in fast-paced Type environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.

Salad Bar Clerk

Ruby Tuesday Restaurant
12.2007 - 09.2011
  • Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
  • Maintained food safety and sanitation standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained well-organized mise en place to keep work consistent.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

BOH Trainer

Red Robin
02.2009 - 11.2010
  • Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
  • Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
  • Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.

Customer Service Representative

Dominos Pizza Inc.
10.2009 - 07.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Associates Of Arts - Early Childhood Care And Education

Coastal Carolina Community College
Jacksonville, NC
08.2012

Associate Of General Studies -

Kingwood College
Kingwood, TX
07.2011

Associates -

Johnson & Wales University
Providence, RI
08.2008

Skills

  • Food safety and sanitation
  • Customer service
  • Knife skills
  • Cooking techniques
  • Frying techniques
  • Kitchen equipment operation
  • Food plating and presentation
  • Allergen awareness
  • New hire training
  • Multitasking and organization

Timeline

Chef

Daddy Macs Bar and Grille
03.2023 - Current

Cook Shift Leader

Sodexo USA
07.2021 - 03.2024

Line Cook

Logans Roadhouse Grill
05.2016 - 07.2021

Certified Line Cook Trainer

Olive Garden Restaurant
12.2011 - 05.2016

Customer Service Representative

Dominos Pizza Inc.
10.2009 - 07.2010

BOH Trainer

Red Robin
02.2009 - 11.2010

Salad Bar Clerk

Ruby Tuesday Restaurant
12.2007 - 09.2011

Associates Of Arts - Early Childhood Care And Education

Coastal Carolina Community College

Associate Of General Studies -

Kingwood College

Associates -

Johnson & Wales University

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Christina McGeorge