Christina Luyster
Charlotte
Summary
Results-driven professional with extensive experience in diagnosing and repairing a diverse array of mechanical issues. Methodical troubleshooting techniques swiftly identify and resolve problems, ensuring minimal downtime. Strong understanding of repair tools and equipment guarantees reliable and timely solutions. Committed to maintaining high standards of quality and efficiency in all repair processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Repair Representative
Spectrum Business
07.2024 - Current
- Provided phone support to business customers, resolving technical issues with current services efficiently and effectively. Typically taking around 40 calls on average every day.
- Assisted customers with service and equipment upgrades, troubleshooting, billing inquiries, ensuring satisfaction and customer retention.
- Scheduled technician appointments for on-site service repair and installations, coordinating with our dispatch team to ensure timely resolution.
- Adhered to company policies regarding data security when working with sensitive information stored on customers'' electronic devices during the course of repairs or maintenance activities.
Shift Supervisor
Starbucks
07.2018 - 07.2024
- Supervised up to 7 team members per shift, ensuring the store operated smoothly and we provided excellent customer service.
- Completed store opening and closing procedures, including cash management, closing deposits, and ensuring inventory was complete.
- Coached and supported baristas, as well as other supervisors, to uphold company standards and resolve customer concerns.
- Delegated tasks and prioritized responsibilities to meet business needs.
- Ensured compliance with food safety and cleanliness standards in accordance with Starbucks policies.
- Assisted in inventory control, ordering, and waste reduction efforts.
Education
High School Diploma -
Providence High School
Charlotte, NC06-2018
No Degree - Accounting And Finance
Central Piedmont Community College
Charlotte, NC06-2029
Skills
- Customer service
- Data entry
- Critical thinking
- Time Management
- Mentoring & Training
- Attention to Detail
- Communication
- Leadership & Supervision
Accomplishments
Played a key role in receiving top district awards such as, Speed of Service award, Cleanliness award, and Customer Satisfaction award. Coordinated an onsite community event, managing planning, promotion, and execution. Also helped organize a holiday donation drop-off event, partnering with the community to help those in need.
Certification
- ServSafe, Starbucks -February 2022 - February 2027
Timeline
Customer Service Repair Representative
Spectrum Business
07.2024 - Current
Shift Supervisor
Starbucks
07.2018 - 07.2024
High School Diploma -
Providence High School
No Degree - Accounting And Finance
Central Piedmont Community College
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