Christina Lezhat
Raleigh
Summary
Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Positive and upbeat dedicated. Knowledgeable about safety standards, customer relations and inventory management. Team-oriented and proactive in organizing workflows and pushing resources to meet shift demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Wendy's
02.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Pay attention to work stations and inspect operations, identify concerns and enforce corrective actions.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Preform daily Safe Counts.
- Daily Inventory Count.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Shift Manager
Wendy's
11.2020 - 09.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Reinforced rules to promote superior employee performance.
- Reviewed financial statements to meet targets during shift.
Front Desk Receptionist
Quality Inn & Suits
09.2018 - 08.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed guest to front desk and engaged in friendly conversations while conducting check-in process.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled check-ins and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Associate of Arts - Nursing
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Cary High School
Cary, NC06.2017
Skills
- Training and Mentoring
- Production Management
- Staff Management
- Consulting
- Store Opening and Closing
- Conflict Resolution Techniques
- Cash Handling Ability
- Financial Management
- Safety Reviews
- Customer-Oriented
Timeline
Shift Supervisor
Wendy's
02.2023 - Current
Shift Manager
Wendy's
11.2020 - 09.2022
Front Desk Receptionist
Quality Inn & Suits
09.2018 - 08.2019
Associate of Arts - Nursing
Wake Technical Community College
High School Diploma -
Cary High School
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