Christina Galang
Raleigh
Summary
Possesses versatile skills in the automotive industry. Demonstrating extensive automotive knowledge in both mechanical and collision. Experienced in handling multiple projects at once.
Overview
7
7
years of professional experience
Work History
Collision Estimator
Piperformance
06.2024 - Current
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions
- Working with customers to address any of their concerns and communicating the necessary solutions
- Strong attention to detail to ensure that all information is accurately recorded and presented to the correct party
- Improved customer satisfaction through consistent communication as the vehicle moves on in the repair phase
Collision Estimator
Carolinas Collision Centers
04.2023 - 06.2024
- Improved customer satisfaction by providing accurate and timely repair estimates to both the customer and insurance companies
- Demonstrated adaptability while managing multiple vehicles at once
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Experience with many insurance companies and their writing guidelines
Service Advisor
Torque Automotive
08.2021 - 04.2023
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Created strong customer relationships throughout the diagnostic and repair process
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Annapolis Hyundai
01.2021 - 08.2021
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Coordinated with parts department to determine availability of necessary components.
- Working with Hyundai on vehicle warranties
- Resolved customer concerns with accurate diagnosic results
Service Manager
Firestone Complete Auto Care
11.2017 - 11.2020
- Monitored team performance, meeting company's goals
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and adjusted to accurately meet demands
Education
Bachelor of Science - Marketing
Southern New Hampshire University
05-2016
Skills
- Damage assessment
- Vehicle Diagnostics
- Repair planning
- Customer relationship management
- Proficient in CCC collision estimating program
- Attention to detail
Timeline
Collision Estimator
Piperformance
06.2024 - Current
Collision Estimator
Carolinas Collision Centers
04.2023 - 06.2024
Service Advisor
Torque Automotive
08.2021 - 04.2023
Service Advisor
Annapolis Hyundai
01.2021 - 08.2021
Service Manager
Firestone Complete Auto Care
11.2017 - 11.2020
Bachelor of Science - Marketing
Southern New Hampshire University
Similar Profiles
Megan KaneMegan Kane
Data Analyst at American TowerData Analyst at American Tower
Roderick BrownRoderick Brown
Web Designer/Developer at University of North Carolina at Chapel HillWeb Designer/Developer at University of North Carolina at Chapel Hill
Baylor ScottBaylor Scott
Volunteer at The Miracle League of the TriangleVolunteer at The Miracle League of the Triangle