Christina Figueroa
Raleigh
Summary
Dedicated Customer Service Representative experienced in building relationships and influencing customer commitment. Delivered exceptional service through strong organizational skills, effective communication, and a positive attitude. Focused on enhancing customer satisfaction and contributing to overall company success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Telemessaging Representative
Tasco Message Center
Raleigh
08.2025 - Current
- Managed incoming calls to ensure efficient service delivery.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted customers with inquiries and provided accurate information.
- Documented customer interactions in the company database.
- Collaborated with team members to streamline communication processes.
- Assisted co-workers during busy periods to provide excellent customer service.
Owner/Operator
Sassa's Cleaning Services
Shallotte
04.2019 - 12.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of residential and commercial cleaning services.
- Supervised a team of cleaners to ensure quality service delivery.
- Developed cleaning schedules tailored to client needs and preferences.
- Trained new employees on cleaning techniques and safety protocols.
- Ordered and maintained inventory of cleaning supplies and equipment.
- Communicated effectively with clients to address concerns and feedback.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
North Brunswick High School
Leland, NCSkills
- Telecommunications support
- Call management
- Message routing
- Customer relationship management
- Customer support
- Data entry
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Adaptability
- Customer service
Certification
Peer Support Specialist Certification
WRAP classes as well
Timeline
Telemessaging Representative
Tasco Message Center
08.2025 - Current
Owner/Operator
Sassa's Cleaning Services
04.2019 - 12.2023
North Brunswick High School