Christina C. Glasscoe
Tobaccoville
Summary
Business-minded professional with a proven track record of managing multiple priorities and delivering results. Expertise in collaborating with cross-functional teams to achieve organizational goals. Strong analytical and critical thinking skills, effectively translating data into actionable insights.
Overview
34
34
years of professional experience
Work History
Business Operations Manager
HANESBRANDS, INC./GILDAN
Winston-Salem
02.2021 - Current
- Primary role was to provide the communication and action bridge between Customer and Supply Chain in alignment with Marketing strategic initiatives.
- Responsible for driving adherence to program initiatives from beginning to end to ensure excellent fill rates and inventory utilization for the business.
- Made OPC Net Sales: Act $296.0MM OPC $241.0MM resulting in exceeding OPC by 23% in 2025.
- Achieved 99% OTIF on key BTS & Holiday events and +95% on pipe event execution.
- Served as the primary communication link between Sales and Business Unit on execution; including promotional events, seasonal pipes, and projected service.
- Facilitated weekly TRAK meetings with cross-functional teams, driving replenishment service levels and execution of customer promotions and new pipe events.
- Led weekly PEM meeting with cross functional teams to make sure product, corrugate inventory, and packing of promotional events were completed in a timely manner.
- Scoped critical product and timing issues, managing resolutions through solution identification, cross-functional consensus, and consistent communication and follow-up.
- Managed the communication and the proactive development of action plans to eliminate excess inventories by leading the LCA monthly processes and active participation in rework opportunities.
- Resolved service issues and communicated solutions to executive management and sales teams, enhancing overall service performance.
- Interfaced with Production Planning, Product Management, Logistics, Distribution and other groups to facilitate the on-time delivery of retail programs.
- Worked with IT to ensure that large, mass scale pricing changes are updated in a timely fashion to avoid issues.
- Worked closely with Customer Service and EDM team to ensure prices were changed correctly to the various price files.
- Forecasted and maintained yearly rework budget $700K-$2MM
Business Development Assistant Manager
HANESBRANDS, INC.
Winston-Salem
11.2005 - 02.2021
- Co-Led weekly TRAK meeting of cross-functional teams to ensure high levels of replenishment service and execution of customer promotions and new pipe events.
- Collaborated with sales, marketing, and production planning to identify and execute new sales opportunities.
- Primary point of contact for communication, management and resolution of service issues to executive management and sales.
- Created and maintained promotional events of $72MM in TRAK event system to ensure Optimized Scheduler updated in a timely manner.
- Managed communication and developed action plans to eliminate excess inventories by leading LCA monthly processes and actively participating in rework opportunities.
- Utilized Shipper Component report to remove excess promotional vehicles and convert them into usable inventory cases for service.
- Forecasted and maintained yearly rework budget $700K-$2MM
- Daily activities included analyzing POS and inventory trends, monitoring new programs, and discovering new business opportunities.
- Coordinate with production planning to develop inventory build schedules for peak seasons.
- Prioritized containers for unloading so inventory was readily available for service and to build promotional events.
Wal*Mart Team Customer Development Analyst
SARA LEE BRANDED APPAREL
Winston-Salem
01.1998 - 10.2005
- Established a trusted and collaborative partnership with the Walmart buying office resulting in Casualwear’s first Vendor of the Year Award in ten years.
- Integral to team exceeding AOP by $14MM (25%) in fiscal ’05.
- Analyze modulars by profitability/turn seasonally to determine appropriate product/style/color mix by region/zone/store.
- Primary contact to buying office for issue resolution including instocks, returns, sales opportunities, signing and store guides.
- Initiate POS analysis to identify sales opportunities and implement inventory strategies.
- Monitor and support cross-functional team to ensure program execution and product quality.
- Created seasonal plans for packaging, pricing, assortments, distribution, and timing to enhance forecasting, planning, purchasing, and production.
- Developed sourcing template to clarify P.O. assortments for internal departments and external vendors, improving communication and efficiency.
- Coordinate with merchandising/marketing to refine assortments and distribution tactics.
- Directed process to push inventory to key volume stores by silhouette for Fall ’05.
- Led weekly Walmart replenishment team meeting to address opportunities and challenges.
- Present modular set and promotional recommendations to buying office.
- Assumed account manager duties for three months during manager transition, ensuring continuity in account management and support.
- Assist with development of ladder plans.
- Manage men’s and kids’ casualwear for Walmart.com.
Sales & Micromarketing Analyst
SARA LEE FOOTWEAR
Winston-Salem
08.1997 - 01.1998
- Collaborated with National Accounts Managers to develop accounts and identify store groups for optimizing distribution of specific footwear products.
- Utilized account-specific sales data to assist internal teams in pinpointing opportunities, analyzing sales trends, and evaluating distribution levels and sales volume by store.
- Supported the sales and marketing groups in developing customer presentations with information such as account performance, market trends, demographics of stores, and results of various account tests.
- Recommended and issued planograms to enhance product placement and visibility.
- Identified areas to reduce/increase display capacity.
- Conducted thorough account and pertinent market analysis for Walmart women’s and girl’s departments.
- Recommended changes and revisions to Vendor Managed Replenishment System.
- Monitored all VMRS orders for accuracy and timelines.
Wal*Mart Business Team Coordinator/Analyst
SARA LEE PERSONAL PRODUCTS
Winston-Salem
01.1997 - 08.1997
- Coordinated Retail Link conference, engaging with 400+ vendors to enhance collaboration and share best practices.
- Led pilot program for Retail Link Internet version implementation.
- Thorough knowledge of Retail Link system.
- Liaison between Retail Link Helpdesk and the team.
- Tracked key performance measures between SLPP and Walmart and provided input for barrel.
- Analyzed POS, service, inventory and shipping performance measures between SLPP and Walmart, across all SLPP divisions.
- Assisted in PC and Network support for 30+ team members.
Cash Administration Representative
SARA LEE DIRECT
Winston-Salem
09.1993 - 12.1996
- Reconciled bank accounts for 120 SLD retail stores monthly, ensuring accuracy and compliance with financial standards.
- Performed daily cash transfers exceeding $700K for retail stores and home shopping, maintaining secure and efficient bank system transactions.
- Reconciled 6 administration level accounts monthly.
- Negotiated bank fees for new bank accounts.
- Analyzed credit card fees for retail stores and home shopping.
- Analyzed banks' cost efficiency to identify potential savings.
- Compiled documentation for opening/closing 120 bank accounts and managed ongoing banking relationships to support operational needs.
- Cross-trained on balancing intercompany note.
- Prepared journal entries for month-end closing.
Marketing Expeditor
SARA LEE DIRECT
Winston-Salem
10.1995 - 02.1996
- Developed media sales tracking reports to assess prospecting results against company investment criteria.
- Monitored CPN/CPK metrics to evaluate and enhance prospecting effectiveness.
- Analyzed broker’s commissions and payments to ensure accuracy and compliance.
- Processed media and list services invoices on a timely basis.
- Prepared data input forms and performed Data Model maintenance for house and prospect mailings.
- Created event tracking reports to support merchandising team.
- Developed Excel reconciliation of broker’s invoices.
Telephone Service Representative
SARA LEE DIRECT
Winston-Salem
02.1993 - 09.1993
- Processed customer calls efficiently and with a Service First manner.
- Supported Customer Service department by addressing inquiries and collaborating on tasks.
- Keyed call-in orders accurately to ensure timely order fulfillment.
Education
Bachelor of Science - Marketing
APPALACHIAN STATE UNIVERSITY
Boone, NC05-1992
Skills
- Cross-functional collaboration
- Data analysis
- Promotional event management
- Customer relationship management
- Operational problem-solving
- Effective communication
Timeline
Business Operations Manager
HANESBRANDS, INC./GILDAN
02.2021 - Current
Business Development Assistant Manager
HANESBRANDS, INC.
11.2005 - 02.2021
Wal*Mart Team Customer Development Analyst
SARA LEE BRANDED APPAREL
01.1998 - 10.2005
Sales & Micromarketing Analyst
SARA LEE FOOTWEAR
08.1997 - 01.1998
Wal*Mart Business Team Coordinator/Analyst
SARA LEE PERSONAL PRODUCTS
01.1997 - 08.1997
Marketing Expeditor
SARA LEE DIRECT
10.1995 - 02.1996
Cash Administration Representative
SARA LEE DIRECT
09.1993 - 12.1996
Telephone Service Representative
SARA LEE DIRECT
02.1993 - 09.1993
Bachelor of Science - Marketing
APPALACHIAN STATE UNIVERSITY