CHRISTINA CESTA
Wake Forest
Summary
I am a physician practice supervisor and patient care coordinator with over 32 years experience overseeing the daily operations of physician offices.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator III / Physician Practice Supervisor
Novant Health Medical Group
11.2020 - Current
- Executed front office duties such as: answering multiple phone lines, checking patients in and out
- Scheduled and confirmed patient appointments
- Collected patient co-pays and outstanding balances
- Obtained patient referrals
- Reconciled end-of-day financial reports
- Insurance verification
- Oversee and manage all daily office operations
Front Desk Supervisor/Senior Admin Asst
Diehl Plastic Surgery and Tannan Plastic Surgery
08.2016 - 05.2020
- Oversaw all daily front office operations
- First point of contact for patients
- Implemented an organizational system to facilitate day-to-day operations with patient documents
- Responsible for checking patients in and out
- Appointment scheduling for all cosmetic procedures
- Managed Insurance Billing
- Accounted for all inventory of products and supplies
- Consulted with patients for esthetic skin care line and other rejuvenation procedures
- Surgery scheduling and obtaining payment from patients
- Promoted events to increase revenue
- Coordinated patient preoperative and postoperative care
- Trained new employees
- Monitored employee payroll timesheets
- Medical Back Office duties such as: urine testing, assisting surgeon(s) in local cases, clean-up and set-up of both exam and procedure rooms, manage pathology specimens, calling in Rx’s to pharmacies
Patient Services Coordinator III
Novant Health Medical Group
08.2010 - 08.2016
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
Surgery Scheduler & Patient Account Rep
WakeMed Health and Hospitals
01.2009 - 08.2010
- Supervised and managed the practice of Dr. Kimberly Livingston - Neurosurgeon
- Oversight of physician departure and transition to new practice
- Scheduled patient Neurovascular clinic appointments
- Scheduled all surgeries and diagnostic testing
- Ensured all patient records on file for proper insurance billing
- Developed, recommended, and implemented improvement processes for the practice
- Educated patients on insurance coverage and co-pays
- Ensure the office maintained a clean and safe environment
- Obtaining patient referrals
- Front office duties such as: answering phones, checking patients in and out
- Assisted surgeon with certain clinical duties
Neurosurgical Patient Coordinator
Raleigh Neurosurgical Clinic
08.2007 - 01.2009
- Managed the practices of two Neurosurgeons in a large Neurosurgical Group with high patient volume (Dr. Kimberly Livingston and Dr. Robert Lacin)
- Front office duties such as answering heavy phones and any clerical duties.
- Scheduled patient appointments
- Scheduled patient surgeries and diagnostic testing
- Maintaining all surgical records for proper insurance billing
- Responsible for obtaining authorizations from insurance companies for procedures
- Assisting surgeons with clinical duties, not limited to: preparing patient charts, setting up clinic, preparing diagnostic films and more.
Project Manager
Beverly Hills Teddy Bear Company
12.1999 - 07.2006
- Coordinated projects and built relationships with factories in China
- Communicated with both customers and factories on key projects
- Managed production of promotional products
- Issued purchase orders
- Responsible for logistics of incoming freight
Nursing Staffing Coordinator
StarMed Staffing Group
01.1998 - 12.1999
- Responsible for all after hours staffing of nurses to 25 local hospitals within the Orange County and San Diego areas
- Coordinated shift schedules for RN’s, LVN’s and CNA’s
- Maintained proper documentation for all shifts for over 150 nurses
Medical Secretary
The Doctor’s Office
12.1997 - 12.1998
- Verified medical coverage/benefits
- Retained patient referrals
- Answered heavy phones Checked patients in and out Responsible for insurance billing
Utilization Management Coordinator
Greater Valley Medical Group
03.1996 - 03.1997
- Acquired patient referrals
- Verified medical coverage and benefits
- Coordinated utilization review meetings for both OB/Peds and Family committees consisting of over 45 physicians
- Verified insurance billing
- Scheduled patient appointments with HMO/Medical Group approved specialists
Medical Secretary / Medical Records Coordinator
Verdugo Hills Medical Associates
05.1994 - 01.1996
- Answered phones in a professional manner taking messages when needed
- Front office duties such as checking patients in and out
- Responsible for insurance billing
- Acquired patient referrals
- Verified medical coverage/benefits
- Organized calendars and scheduled patient appointments
Skills
- ICD-10 coding
- Proficient in Medical Terminology
- Transcribing physician dictation for formal correspondence
- Proficient in Microsoft Office
- Novant Health Epic Super User
- Proficient in Patient Now
- NIH Stroke Scale Certified
Certification
- 2016 Novant Health Spotlight Employee
- 2013 Novant Health Circle of Excellence Winner for Triangle Area
Timeline
Patient Services Coordinator III / Physician Practice Supervisor
Novant Health Medical Group
11.2020 - Current
Front Desk Supervisor/Senior Admin Asst
Diehl Plastic Surgery and Tannan Plastic Surgery
08.2016 - 05.2020
Patient Services Coordinator III
Novant Health Medical Group
08.2010 - 08.2016
Surgery Scheduler & Patient Account Rep
WakeMed Health and Hospitals
01.2009 - 08.2010
Neurosurgical Patient Coordinator
Raleigh Neurosurgical Clinic
08.2007 - 01.2009
Project Manager
Beverly Hills Teddy Bear Company
12.1999 - 07.2006
Nursing Staffing Coordinator
StarMed Staffing Group
01.1998 - 12.1999
Medical Secretary
The Doctor’s Office
12.1997 - 12.1998
Utilization Management Coordinator
Greater Valley Medical Group
03.1996 - 03.1997
Medical Secretary / Medical Records Coordinator
Verdugo Hills Medical Associates
05.1994 - 01.1996