Christina Brown
Raleigh
Summary
Hospitality leader with over 11 years of experience in managing high-volume restaurant operations. Expertise in multi-unit management, P&L oversight, and client relationship development. Achieved consistent revenue growth, including multiple six-figure sales months, through effective inventory control and team development. Recognized for strategic problem-solving and delivering measurable results in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager & Market Operations Leader
Lifetime Fitness Athletic
Cary
11.2023 - Current
- Cultivated customer relationships at two high-volume locations, utilizing insights and data to drive growth.
- Directed scheduling, COGS, and inventory management, achieving record sales exceeding six figures monthly.
- Managed full hiring cycle for a 40-member team, enhancing collaboration and service quality.
- Developed and launched customized café and catering menus, including chef specials and seasonal items.
- Exceeded profitability targets through strategic P&L and labor controls.
- Collaborated cross-departmentally to swiftly address delivery and service challenges, ensuring satisfaction.
- Oversaw merchandising and marketing for retail goods valued over $10,000, generating additional revenue.
- Monitored industry trends and competitor activities, providing actionable insights to team members.
General Manager
Diced
Cary
05.2021 - 10.2023
- Directed daily operations of fast-casual restaurant, encompassing staff oversight and customer engagement.
- Led team of 25, optimizing schedules to maximize productivity and control labor expenses.
- Cultivated supplier relationships for streamlined procurement and cost-effective inventory management.
- Developed strategic plans leveraging market trends for business growth.
- Surpassed sales targets through strategic promotions and upselling strategies.
Assistant Manager
Coquette Brasserie
Raleigh
05.2020 - 04.2021
- Coordinated staff schedules, workflows, and policy compliance to optimize daily operations.
- Contributed to strategic planning, budget forecasting, and financial reporting for senior management.
- Recruited, trained, and evaluated team members, fostering a culture of continuous improvement.
- Analyzed guest feedback data to implement targeted service enhancements.
Bar Manager
High House Billiards
Raleigh
07.2016 - 04.2020
- Expanded sales with creative events, specialty drinks, and targeted promotions.
- Lowered labor costs and turnover through structured training and development.
- Built an APA League network with 100+ recurring members; achieved record sales growth (20–30% annually).
Regional Corporate Trainer /Promotional Brand Ambassador
Hooters of America
Charlotte
05.2013 - 06.2016
- Conducted seminars for over 75 employee certifications, reducing training costs by 35%.
- Designed interactive training programs to enhance restaurant operations knowledge among team members.
- Delivered engaging workshops to improve customer service skills across staff.
- Facilitated onboarding sessions for new hires in a dynamic dining environment.
Education
High School Diploma -
Alleghany High School
Sparta05-2013
Skills
- Customer relationship management
- P&L management
- Inventory control
- Menu development
- Labor cost control
- Scheduling optimization
- Customer retention strategies
- Consultative sales development
- Product recommendations
- Team collaboration
- Market analysis
- Negotiation skills
- Sales presentations
- Territory management
- Data analysis tools
- Event planning and merchandising
Certification
ServSafe Food Protection Manager Certification
- accredited by the American National Standards Institute (ANSI)–Conference for Food Protection (CFP)
Timeline
General Manager & Market Operations Leader
Lifetime Fitness Athletic
11.2023 - Current
General Manager
Diced
05.2021 - 10.2023
Assistant Manager
Coquette Brasserie
05.2020 - 04.2021
Bar Manager
High House Billiards
07.2016 - 04.2020
Regional Corporate Trainer /Promotional Brand Ambassador
Hooters of America
05.2013 - 06.2016
High School Diploma -
Alleghany High School