Christina Beavers
Aberdeen,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Excel Fitness
05.2025 - Current
- Interviewed and hired employees and implemented a training guideline to help them better understand what to look for on a day to day basis for training starting out
- Established team priorities, following up with Shift Lead and team members cleaning.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans to help the daily cleaning be less strenuous.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels and to ensure over/under is accurate.
Member Service Representative
Excel Fitness
02.2023 - 05.2025
- Assisted members with correcting account, service, and system issues by updating billing and helping them understand any billing issues they may have.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, customer interaction and doing our hi's and bye's.
- Handled members concerns and any issues with prompt, courteous service to uphold professional reputation.
- Cross-trained and provided backup support for management.
- Assisted members with using the amenities of the Black Card Spa. Setting the tanning beds, Hyrdobeds and massage chairs for members and insuring the proper guidelines are met in order for the members to use the spa.
Pet Stylist
Petsmart
03.2022 - 02.2023
- Answer phones, book appointments and answer any questions.
- Make reminder calls and lapsed call logs
- Check dogs in for appointments and look them over beforehand to ensure no known health issues and discuss the needs of their dog. Promote sales we have currently going on.
- Trim nails, bathe, dry and groom dogs.
- Keep the floors clean and free of dog hair
- Clean and maintain kennel and bathing area
Dog groomer
Pampered Paws West End
07.2020 - 03.2022
- Answer phones, book appointments and answer any questions
- Check dogs in for appointments and look them over beforehand to ensure no known health issues and discuss the needs of their dog.
- Trim nails, bathe, dry and groom dogs.
- Keep the floors clean and free of dog hair
- Clean and maintain kennel and bathing area
Pet Stylist
Petsmart
08.2016 - 07.2020
- Answer phones, book appointments and answer any questions.
- Make reminder calls and lapsed call logs
- Check dogs in for appointments and look them over beforehand to ensure no known health issues and discuss the needs of their dog. Promote sales we have currently going on.
- Trim nails, bathe, dry and groom dogs.
- Keep the floors clean and free of dog hair
- Clean and maintain kennel and bathing area
Education
High School Diploma -
Pinecrest High School
Southern Pines, NCSkills
- Communication
- Learning/Adaptivity
- Time Management
- Computer
- Problem Solving
- Budget assistance
- Performance evaluation
- Coaching and mentoring
- Inventory management
- Customer relations
- Staff training and development
- Verbal and written communication
Timeline
Assistant Manager
Excel Fitness
05.2025 - Current
Member Service Representative
Excel Fitness
02.2023 - 05.2025
Pet Stylist
Petsmart
03.2022 - 02.2023
Dog groomer
Pampered Paws West End
07.2020 - 03.2022
Pet Stylist
Petsmart
08.2016 - 07.2020
High School Diploma -
Pinecrest High School