Christin Burris
Concord
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Southeastern Freight Lines. Proven track record in conflict resolution and organization, successfully managing multiple projects while fostering a welcoming environment. Proficient in Microsoft Office and dedicated to enhancing client experiences through active listening and effective communication.
Overview
11
11
years of professional experience
Work History
Customer Service Administration II
Southeastern Freight Lines
11.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Assists in the operational function of a service center.
- Performs a variety of functions that include a combination of activities such as, scheduling delivery appointments, dispatch support, billing of distribution loads and other duties to assist in the operational function of the service center.
Patient Services Coordinator
Novant Healthcare
03.2021 - 11.2021
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Used EPIC to maintain electronic patient files, successfully maintaining over 50 to 75 patient files daily.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
Patient Scheduling Coordinator
Chad Johnson Orthodontics
11.2020 - 03.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Patient Service Specialist
Atrium Healthcare-Northeast
01.2015 - 11.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NCAssociates In General Education -
Rowan Cabarrus Community College
Concord, NCSkills
- Active listening
- Conflict resolution
- Team management
- Good Telephone Etiquette
- Organization
- Clerical support
- Computer skills
- Remote office availability
- Multitasking
- Microsoft office
Timeline
Customer Service Administration II
Southeastern Freight Lines
11.2021 - Current
Patient Services Coordinator
Novant Healthcare
03.2021 - 11.2021
Patient Scheduling Coordinator
Chad Johnson Orthodontics
11.2020 - 03.2021
Patient Service Specialist
Atrium Healthcare-Northeast
01.2015 - 11.2020
High School Diploma -
Northwest Cabarrus High School
Associates In General Education -
Rowan Cabarrus Community College
Recognition
Receiving the Quality Achiever Award for a higher level of individual contribution to the Quality Improvement Process within my first year of employment. And most recently received the Eagle Award, which is customer submitted recognition and is the most prestigious award given to employees in the company.