Christie Lee
Goldsboro
Summary
Resourceful administrative management professional recognized for high productivity and efficient task completion. Specialized in workflow coordination, staff supervision, and process improvement. Proven ability to enhance team performance through effective communication, leadership, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Billing Department Supervisor
Wayne County Health Department
Goldsboro
05.2023 - 07.2026
- Led billing team to ensure accurate management of patient accounts, enhancing overall service quality.
- Implemented process improvements that streamlined billing workflows and reduced errors.
- Developed and delivered training on billing procedures for new hires, enabling quicker integration into team.
- Developed training materials for onboarding new employees in billing tasks.
- Analyzed reports on employee attendance and productivity to assess team performance and identify improvement areas.
Front Office Administrative Assistant
Eastern Medical Associates
Goldsboro
06.2009 - 05.2023
- Managed front desk operations and greeted patients with professionalism.
- Answered multi-line phone system and routed calls to enhance patient service and support office efficiency.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Conducted patient registration and data entry to maintain accurate and comprehensive patient information.
- Sorted and distributed incoming faxes, letters, and emails to ensure timely office communication.
Education
High School Diploma -
Eastern Wayne
Goldsboro, NCSkills
- Claim handling and submission
- Payment posting and billing compliance
- Process optimization
- Data accuracy assurance
- Strategic planning
- Effective communication and attention to detail
- HIPAA compliance
- Customer service excellence
- Data entry proficiency
Timeline
Billing Department Supervisor
Wayne County Health Department
05.2023 - 07.2026
Front Office Administrative Assistant
Eastern Medical Associates
06.2009 - 05.2023
High School Diploma -
Eastern Wayne