Christie Elks
Greenville
Summary
Adept at spearheading customer service initiatives, I significantly enhanced client satisfaction and operational efficiency at Walmart and Beaufort Community College. My expertise in call center management and exceptional customer service—paired with a knack for fostering strong client relationships—drove substantial improvements in service delivery and repeat business, showcasing my blend of technical acumen and interpersonal skills.
Overview
2022
2022
years of professional experience
Work History
Customer Service
Walmart
- Utilized exceptional customer service skills to satisfy all needs.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Led cashiers and associates in providing thoughtful customer service.
- Delivered exceptional customer service and supported positive brand experience.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Strengthened client relationships through regular communication and excellent customer service.
- Delivered superior customer service and handles client requests.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong working relationships with clients, providing exceptional customer service.
- Provided excellent customer service while meeting challenging time goals.
- Provided exceptional customer service to obtain new clients through referrals.
- Personalized customer service guidelines and performance measures specific to branch.
Call Center
Beaufort Community College
02.2018 - 09.2021
- Managed high-volume call center for optimal performance, ensuring timely responses to all reservation requests.
- Championed process improvements that led to increased efficiency across all aspects of the call center''s daily operations.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
- Spearheaded efforts in resolving technical issues within the call center, ensuring minimal disruption to service delivery standards.
- Responded to team support questions quickly to maintain call center efficiency.
- Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines governing call center operations.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Employed remote call center management technologies to allow for decentralized staffing options and more flexible staffing scenarios.
- Improved overall call center efficiency by making recommendations for process improvements based on observed trends.
- Streamlined call center operations for increased efficiency by implementing new protocols and procedures.
- Continuously updated clinical knowledge through professional development opportunities, staying abreast of the latest advancements in nursing practice and call center protocols.
- Oversaw daily operations of the 911 call center, ensuring optimal functioning of equipment and systems at all times.
- Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call center performance.
- Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
Education
GED -
Beaufort Community College
Washington, NCSkills
- Exceptional customer service
- Customer service representation
- Fast food customer service
- Customer service advocacy
- Customer service focus
- Call center customer service
- Customer service support
- Retail sales customer service
Timeline
Call Center
Beaufort Community College
02.2018 - 09.2021
Customer Service
Walmart
GED -
Beaufort Community College
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