Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christie Cook

Murphy,NC

Summary

Experienced office manager with leadership in administrative roles, knowledgeable in industry practices. Skilled in financial, personnel, and clerical management. Proficient in enhancing productivity, efficiency, and service quality in diverse settings. Dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Prioritizes projects, multitasks efficiently, and exhibits strong analytical, communication, and teamwork abilities. Committed to contributing to team success and advancing professional skills with a positive attitude and dedication to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Office Manager

Skyview Energy
02.2024 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reconciled and corrected issues with financial records.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.

Office Manager

The Cable Company
06.2006 - 10.2023
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reconciled and corrected issues with financial records.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Inspected account books and recorded transactions.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Monitored network hardware operations to evaluate proper configuration.
  • Responded to internet inquiries and phone calls in timely matter.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Processed vendor and supplier payments on weekly basis.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Reconciled accounts receivable to general ledger.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Acted as first point of contact and set appointments for prospective clients.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Set up appointments with interested customers according to schedule availability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Education

Murphy High School
Murphy, NC

Skills

  • Staff hiring
  • Vendor engagement
  • Billing
  • Bookkeeping
  • Credit and collections
  • Business administration
  • Scheduling and calendar management
  • Financial reporting
  • Scheduling
  • Office administration
  • Account reconciliation
  • Data entry
  • Workflow planning
  • Expense reporting
  • Employee training
  • Mail handling
  • Customer relations
  • Office management
  • Scheduling coordination

Timeline

Office Manager

Skyview Energy
02.2024 - Current

Office Manager

The Cable Company
06.2006 - 10.2023

Murphy High School

Similar Profiles

CREATE PROFILE
Christie Cook