Christian R. Wilson
Whittier
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability while consistently meeting changing needs. Skilled in managing multiple tasks, handling customer or client inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Native Brews
10.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Developed expertise in craft beer selection, enhancing recommendations for patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Wize Guyz Grille
03.2025 - 10.2025
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking supplies, and minimizing waste
- Resolved customer inquiries and complaints promptly, improving overall experience.
- Served high customer volumes during special events, nights, peak hours, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender Level 1
Harrah's Cherokee Casino and Resort
04.2023 - 09.2025
- Crafted diverse cocktails and beverages to meet customer preferences and enhance guest experiences.
- Provided exceptional customer service, fostering positive relationships with guests to encourage repeat visits.
- Trained new staff on bar procedures and service standards, promoting a cohesive team environment.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Cook
Native Brews
02.2023 - 04.2023
- Prepared and cooked diverse menu items adhering to food safety standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Table Games Dealer
Harrah's Cherokee Casino and Resort
08.2020 - 02.2023
- Provided exceptional customer service, enhancing player experience and fostering repeat business.
- Monitored game integrity and identified irregularities to maintain fairness and security.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently with attention to detail to prevent fraud.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Continuously learned new games and updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
Family Safety Worker (Social Worker)
Family Safety
09.2018 - 08.2020
- Oversaw case management for vulnerable families, ensuring timely interventions and support services.
- Implemented process improvements that streamlined communication between departments, enhancing service delivery.
- Coordinated multi-agency collaborations to maximize resources for family support initiatives.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reviewed files, records, and other documents to obtain information to respond to requests.
Sales Associate
Hampden-Sydney College
09.2017 - 05.2018
- Processed sales transactions accurately using point-of-sale systems.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Manager
Smoky Mountain Trader II
05.2013 - 04.2023
- Monitored daily performance metrics, ensuring alignment with company standards and objectives.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ08-2020
Associate of Arts - General Studies
Southwestern Community College
Sylva, NC05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Relationship management
- Inventory management
- Task prioritization
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Cross-functional teamwork
- Marketing
- Budget control
- Work prioritization
- Data analysis
Certification
- Blackjack, Roulette, and Baccarat certified through Southwestern Community College
- ServSafe Certification (3/22/2025)
Languages
English
Native or Bilingual
Interests
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions
- DIY and Home Improvement
- Helping others
- Various motorized outdoor activities
- Golf
Timeline
Server/Bartender
Native Brews
10.2025 - Current
Bartender
Wize Guyz Grille
03.2025 - 10.2025
Bartender Level 1
Harrah's Cherokee Casino and Resort
04.2023 - 09.2025
Cook
Native Brews
02.2023 - 04.2023
Table Games Dealer
Harrah's Cherokee Casino and Resort
08.2020 - 02.2023
Family Safety Worker (Social Worker)
Family Safety
09.2018 - 08.2020
Sales Associate
Hampden-Sydney College
09.2017 - 05.2018
Manager
Smoky Mountain Trader II
05.2013 - 04.2023
Bachelor of Science - Management
University of Phoenix
Associate of Arts - General Studies
Southwestern Community College