Christiana Cesare
Raleigh
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
House Cleaner
Ever Clean House
Cary
07.2023 - Current
- Followed detailed checklists to ensure thorough cleaning of all assigned areas.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Trained new team members on cleaning protocols and best practices for quality service.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
Relief Manager
Waffle House
Boone
01.2023 - 06.2023
- Supervised daily operations to ensure efficient service and quality standards.
- Trained staff on food safety practices and customer service protocols.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored team performance and provided constructive feedback regularly.
- Conducted regular inspections of dining area and kitchen for cleanliness compliance.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC06-2020
High School Diploma -
Franklin Academy High School
Wake Forest, NC06-2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Cleaning protocols
- Detail orientation
- Quality assurance
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Leadership skills
- Organizational skills
- Customer service
- Time management
- Safety compliance
- Attention to detail
Certification
- CPR certified
- Dog and cat CPR certified
- Dog and cat first aid certified
Accomplishments
- Life time Girl Scout, earned Bronze and Silver Award
Timeline
House Cleaner
Ever Clean House
07.2023 - Current
Relief Manager
Waffle House
01.2023 - 06.2023
Associate of Arts -
Wake Technical Community College
High School Diploma -
Franklin Academy High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University