Christian Winkler
Winston-Salem,NC
Summary
Claims professional with proven record in managing and resolving claims efficiently. Recognized for strong analytical skills and keen eye for detail. Emphasizes team collaboration and adaptability to changing needs, ensuring optimal outcomes.
Overview
10
10
years of professional experience
Work History
Senior Claims Associate
Sedgwick
08.2021 - 02.2025
- Managed high-priority claims in a time-sensitive manner, resulting in expedited resolution and satisfied clients.
- Mentored junior claim processing specialists, sharing valuable expertise and guidance on career growth within the industry.
- Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.
- Collaborated closely with underwriters to ensure accurate risk analysis during policyholder assessments for filed claims.
Customer Service Representative Team Lead
Blue Rhino Propane
04.2016 - 08.2021
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Representative
Allura
09.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Human Resources Development
Forsyth Technical Community College
Winston-Salem, NC06-2025
Skills
- Claims management expertise
- Claims investigation
- Customer service
- Problem-solving
- Accuracy and precision
- Transactions reconciliation
Timeline
Senior Claims Associate
Sedgwick
08.2021 - 02.2025
Customer Service Representative Team Lead
Blue Rhino Propane
04.2016 - 08.2021
Customer Service Representative
Allura
09.2014 - 04.2016
Associate of Arts - Human Resources Development
Forsyth Technical Community College
Similar Profiles
Levi RadosevichLevi Radosevich
Liability Claims Adjuster at SedgwickLiability Claims Adjuster at Sedgwick
Tracey Moore RobinsonTracey Moore Robinson
Claims Representative at SedgwickClaims Representative at Sedgwick
WANDA NORRISWANDA NORRIS
Senior Claims Examiner at SedgwickSenior Claims Examiner at Sedgwick