Christian Phillips
Jacksonville
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Unofficial experience in computers took education classes on excel, python and C++ and IT systems and problem solving. Excellent score in NC state computer systems bootcamp.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Sonic Drive-in
Jacksonville
08.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on company policies and food safety standards.
- Managed inventory levels and coordinated supply orders to meet demand.
- Assisted in developing promotional strategies to increase customer engagement.
- Collaborated with management to resolve customer complaints effectively.
- Conducted staff meetings to communicate updates and enhance teamwork.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Implemented cleaning schedules to maintain a safe and hygienic environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Cashier
Christmas Tree Shops
Fredericksburg
05.2021 - 07.2021
- Processed customer transactions efficiently and accurately at a busy retail store.
- Maintained knowledge of product promotions to assist customers effectively.
- Handled cash, credit, and electronic payments with precision and care.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Collaborated with team members to ensure a smooth checkout experience.
- Organized merchandise displays to enhance product visibility and accessibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured cleanliness and organization of the checkout area throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Science - Computer Science
Coastal Carolina Community College
Jacksonville, NC 08.2022 - 07.2025
Skills
- Staff training
- Inventory management
- Customer engagement
- Cash handling
- Python programming
- C skills
- C scripting
- Excel spreadsheet
Certification
- Python certification
- Sonic leadership management course
Timeline
Assistant Manager
Sonic Drive-in
08.2022 - Current
Associate of Science - Computer Science
Coastal Carolina Community College
08.2022 - 07.2025
Cashier
Christmas Tree Shops
05.2021 - 07.2021