Christian Oquendo
Murphy
Summary
Adept at managing high-pressure situations and delivering exceptional customer service, I leveraged keen observation and quick decision-making at Harrah's Valley River Casino to enhance guest loyalty. Skilled in money handling and heavy lifting, my background spans from table games dealing to efficient package handling at UPS, showcasing versatility and reliability. Leveraging strong mathematical skills and great ability to adapt, My background also spans from meticulous money handling to ensuring safety and satisfaction in multiple other skill-sets including manual labor from free-lance decks and fences, yard handling, house painting and pressure washing.
Overview
6
6
years of professional experience
Work History
Table Games Dealer
Harrah's Valley River Casino
07.2022 - 10.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Inspected table games and equipment to confirm proper function.
Package Handler
UPS
11.2021 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Stored and secured packages in designated areas to prevent damage and theft.
Driver/Delivery Driver Helper
DAD'S Express
04.2020 - 09.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered all types of appliances, 3rd party contracted with Lowes, as well as pick-up of old appliances.
- Set up and installed delivered appliance, while providing great customer satisfaction.
F.O.H
Chick-fil-A
03.2019 - 03.2020
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Maintained whole F.O.H, drive through order placement, bagging food accordingly, window service of guest all on my own at times of short staffed operation.
Cook
McDonald's
09.2018 - 02.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained well-stocked stations with supplies for maximum productivity.
Education
High School Diploma -
Andrews High School
Andrews, NC06-2018
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Quick decision making
- Fast adaptability to work environment
- Strong mathematical skills
- Hand and power tools
- General laborer
- Heavy lifting
Timeline
Table Games Dealer
Harrah's Valley River Casino
07.2022 - 10.2024
Package Handler
UPS
11.2021 - 04.2022
Driver/Delivery Driver Helper
DAD'S Express
04.2020 - 09.2021
F.O.H
Chick-fil-A
03.2019 - 03.2020
Cook
McDonald's
09.2018 - 02.2019
High School Diploma -
Andrews High School
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