Proven leader with extensive experience, adept in operations management and customer service. Excelled in building teams of over 15, enhancing client relations, and driving growth through data analysis. Skilled in communication and problem-solving, achieving significant improvements in efficiency and satisfaction.
Recruited and trained employees
• Gained leadership skills through managing a team of over 15 employees
• Built impactful relationships with clients and local businesses
• Collaborated alongside other companies to promote various products to our customers
• Gained experience reviewing sales reports and day to day manager functions.
• Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
• Analyzed sales data to identify trends and opportunities for growth or improvement within store
• Communicated professionally with customers, colleagues and supervisors.
• Time management for maximum efficiency.
• Followed safety, sanitization and food handling guidelines.
• Processed credit card transactions, gift cards and cash payments.
• Provided exceptional customer service by addressing and resolving guest concerns or complaints.
• Ensure the delivery of checks to suppliers
• Balanced cash drawer at beginning and end of each shift.
• Addressed customer questions and complaints with professionalism.
Leadership
Problem Solving
Operations Management
Customer Service
Communication
Organization
Teamwork
Time Management