Christian Johnson
Charlotte
Summary
Experienced Customer Service and Administrative Professional with 8+ years of experience supporting customers in healthcare, finance, telecommunications, waste management, and electrical service industries. Skilled in customer support, call center operations, dispatch coordination, data entry, payment processing, and administrative support. Recognized for strong communication skills, professionalism, and the ability to manage high-volume workloads while maintaining excellent customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant / Customer Service Rep
Touchstone Electric
Matthews, NC
06.2024 - Current
- Answer incoming customer calls and assist with scheduling electrical service appointments
- Provide professional customer service by resolving concerns and explaining billing and services
- Process customer payments and maintain accurate transaction records
- Assist customers with invoices, account updates, and payment arrangements
- Coordinate dispatch operations with technicians regarding schedules and service calls
- Perform office administrative duties including data entry, filing, and email correspondence
- Maintain customer records and update company databases
- Support daily office operations in a fast-paced environment while managing multiple priorities
Customer Service Representative
Combat Medical / Safeguard Medical
Huntersville, NC
01.2022 - 05.2023
- Handled inbound and outbound customer calls
- Assisted distributors and retail customers with order support
- Processed government and civilian purchase orders
- Managed order statuses and resolved customer concerns
- Responded to quote requests and general inquiries professionally
Clinical Customer Service Representative
Oak Street Health
Charlotte, NC
10.2020 - 12.2021
- Managed patient and client records
- Performed data entry for office visits
- Scheduled and canceled appointments
- Submitted medication refill requests
- Resolved customer concerns while maintaining a professional and compassionate approach.
HR / Payroll Support
Wells Fargo
Charlotte, NC
07.2020 - 10.2020
- Verified employee work hours and payroll information
- Supported payroll, timekeeping, and benefits applications
- Assisted staff with technical and payroll-related questions
- Updated payroll records and employee documentation.
Customer Service Specialist
Republic Services
Charlotte, NC
12.2018 - 07.2020
- Managed inbound customer service calls regarding trash services
- Started and canceled customer accounts
- Scheduled services and processed payments
- Resolved customer concerns and service issues
Education
High School Diploma -
Marvin Ridge High School
Waxhaw, NC06.2009
Skills
- Customer Service & Customer Support
- Administrative Support
- Call Center Operations
- Data Entry & Record Management
- Microsoft Office & Microsoft Word
- Payment Processing
- Dispatch Coordination
- Technical Support & Troubleshooting
- Scheduling & Appointment Management
- Typing & Documentation
- Problem Resolution
- Professional Communication
Assessments
- Call Center Customer Service — Expert (Indeed Assessment, January 2025)
- Customer Focus & Orientation — Highly Proficient (Indeed Assessment, January 2025
Timeline
Administrative Assistant / Customer Service Rep
Touchstone Electric
06.2024 - Current
Customer Service Representative
Combat Medical / Safeguard Medical
01.2022 - 05.2023
Clinical Customer Service Representative
Oak Street Health
10.2020 - 12.2021
HR / Payroll Support
Wells Fargo
07.2020 - 10.2020
Customer Service Specialist
Republic Services
12.2018 - 07.2020
High School Diploma -
Marvin Ridge High School